100
NPS
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Brand Page
Ez Texting
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About Ez Texting's Brand
Ez Texting Is An SMS Marketing Service That's Refreshingly Simple & Surprisingly Affordable
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ez Texting NPS
Ez Texting's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ez Texting's customers would recommend using the product based on a scale of -100 to 100.
Ez Texting Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ez Texting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ez Texting Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ez Texting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ez Texting Product Quality
5/5
Ez Texting has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ez Texting's overall Product Quality score rated by its users and customers.
Ez Texting Product Information
Ez Texting’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.CallFire.com
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Ez Texting Pricing
Ez Texting ROI & Value For Money
5/5
Ez Texting has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ez Texting's overall ROI score rated by its users and customers.
Ez Texting Customer Service
5/5
Ez Texting has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ez Texting's overall Customer Service score rated by its users and customers.
About Ez Texting's Customer Service
Address
244 5th Avenue, Suite A224, Santa Monica, CA
Website
https://www.CallFire.com
Phone Number
2122554663
Consumer vs. Employees
Ez Texting scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ez Texting would recommend the brand to a friend. ENPS measures how likely Ez Texting employees would recommend working at Ez Texting to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
