17
NPS
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EZCORP
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About EZCORP's Brand
ezcorp provides credit services to meet short-term monetary needs of consumers.
Brand at a Glance
100%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
3.5/5
Customer Service
EZCORP NPS
EZCORP's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether EZCORP's customers would recommend using the product based on a scale of -100 to 100.
EZCORP Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
EZCORP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Nov 2023 0 | Nov 2023 | 0 |
Aug 2024 20 | Aug 2024 | 20 |
Sep 2024 17 | Sep 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EZCORP Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of EZCORP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EZCORP Product Quality
2.8/5
EZCORP has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock EZCORP's overall Product Quality score rated by its users and customers.
EZCORP Product Information
EZCORP’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.ezcorp.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
EZCORP Pricing
EZCORP ROI & Value For Money
2.5/5
EZCORP has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EZCORP's overall ROI score rated by its users and customers.
EZCORP Customer Satisfaction (CSAT)
EZCORP Customer Satisfaction (CSAT) Score
67 / 100
EZCORP has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EZCORP Customer Service
3.5/5
EZCORP has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EZCORP's overall Customer Service score rated by its users and customers.
About EZCORP's Customer Service
Address
1901 Capital Parkway, Austin, TX
Website
http://www.ezcorp.com
Phone Number
19999999999
EZCORP as an Employer
2.4/5
EZCORP has a 2.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
EZCORP scored a 17 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of EZCORP would recommend the brand to a friend. ENPS measures how likely EZCORP employees would recommend working at EZCORP to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 35% | Promoters |
|---|---|
| 0% | Passive |
| 65% | Detractors |
