-80
NPS
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EZLynx
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About EZLynx's Brand
User friendly solutions for agents, carriers, and MGAs.
Brand at a Glance
60%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
1.7/5
Customer Service
EZLynx NPS
EZLynx's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether EZLynx's customers would recommend using the product based on a scale of -100 to 100.
EZLynx Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
EZLynx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Jun 2024 -75 | Jun 2024 | -75 |
Nov 2024 -80 | Nov 2024 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EZLynx Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of EZLynx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EZLynx Product Quality
2.2/5
EZLynx has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock EZLynx's overall Product Quality score rated by its users and customers.
EZLynx Product Information
EZLynx’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.ezlynx.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
FinTech
Insurance
SaaS
EZLynx Pricing
EZLynx ROI & Value For Money
2.1/5
EZLynx has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EZLynx's overall ROI score rated by its users and customers.
EZLynx Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EZLynx Customer Service
1.7/5
EZLynx has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock EZLynx's overall Customer Service score rated by its users and customers.
About EZLynx's Customer Service
Address
601 Silveron Boulevard, Suite 170, Flower Mound, TX
Website
http://www.ezlynx.com
Phone Number
972-355-9749
Consumer vs. Employees
EZLynx scored a -80 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of EZLynx would recommend the brand to a friend. ENPS measures how likely EZLynx employees would recommend working at EZLynx to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
