-33
NPS
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Brand Page
F-Secure Corporation
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About F-Secure Corporation's Brand
F-Secure provides security as a service to consumers and businesses, protecting digital content across devices and access points.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
F-Secure Corporation NPS
F-Secure Corporation's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether F-Secure Corporation's customers would recommend using the product based on a scale of -100 to 100.
F-Secure Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
F-Secure Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
F-Secure Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of F-Secure Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
F-Secure Corporation Product Quality
4/5
F-Secure Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock F-Secure Corporation's overall Product Quality score rated by its users and customers.
F-Secure Corporation Product Information
F-Secure Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.f-secure.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
F-Secure Corporation Pricing
F-Secure Corporation ROI & Value For Money
4/5
F-Secure Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock F-Secure Corporation's overall ROI score rated by its users and customers.
F-Secure Corporation Customer Satisfaction (CSAT)
F-Secure Corporation Customer Satisfaction (CSAT) Score
100 / 100
F-Secure Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
F-Secure Corporation Customer Service
4/5
F-Secure Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock F-Secure Corporation's overall Customer Service score rated by its users and customers.
About F-Secure Corporation's Customer Service
Address
Tammasaarenkatu 7, PL 24,
Website
http://www.f-secure.com
Phone Number
+358 9 25200700
F-Secure Corporation as an Employer
4.3/5
F-Secure Corporation has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
F-Secure Corporation scored a -33 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of F-Secure Corporation would recommend the brand to a friend. ENPS measures how likely F-Secure Corporation employees would recommend working at F-Secure Corporation to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
