-24
NPS
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FabFitFun
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About FabFitFun's Brand
"FabFitFun offers a product lifestyle subscription box service with beauty, fashion and wellness products for women."
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
FabFitFun CMO
FabFitFun NPS
FabFitFun's Net Promoter Score (NPS) is a -24 with 29% Promoters, 18% Passives, and 53% Detractors. Net Promoter Score tracks whether FabFitFun's customers would recommend using the product based on a scale of -100 to 100.
FabFitFun Overall NPS
| 29% | Promoters |
|---|---|
| 18% | Passives |
| 53% | Detractors |
FabFitFun NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -22 | Sep 2024 | -22 |
Oct 2024 -23 | Oct 2024 | -23 |
Nov 2024 -24 | Nov 2024 | -24 |
Dec 2024 -24 | Dec 2024 | -24 |
Jan 2025 -24 | Jan 2025 | -24 |
Feb 2025 -24 | Feb 2025 | -24 |
Mar 2025 -24 | Mar 2025 | -24 |
Apr 2025 -24 | Apr 2025 | -24 |
Jun 2025 -24 | Jun 2025 | -24 |
Aug 2025 -24 | Aug 2025 | -24 |
Oct 2025 -24 | Oct 2025 | -24 |
Jan 2026 -24 | Jan 2026 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FabFitFun NPS by Gender
FabFitFun's NPS was rated -38 by Female customers on Comparably.
Female
-38
FabFitFun's NPS was rated -38 by Female customers on Comparably.
24%
Promoters
14%
Passives
62%
Detractors
Male
N/A
FabFitFun's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
FabFitFun NPS by Ethnicity
FabFitFun's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -38 | Caucasian | -38 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Other -67 | Other | -67 |
FabFitFun NPS by Age
FabFitFun's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
FabFitFun NPS by Usage
FabFitFun's NPS was rated the highest by customers who have used FabFitFun's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -55 | 1 to 2 Years | -55 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -15 | 5 to 10 Years | -15 |
FabFitFun Customer Reviews
Out of the 33 FabFitFun customer reviews 14 were positive and 19 were constructive. FabFitFun customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
FabFitFun Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of FabFitFun users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FabFitFun Customer Loyalty Score by Gender
FabFitFun's Customer Loyalty score was rated 72 by Female customers on Comparably.
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Female
72%
Yes
Male
N/A
Yes
FabFitFun Customer Loyalty Score by Ethnicity
FabFitFun's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FabFitFun.
74
out of 100
Caucasian
80
out of 100
Hispanic or Latino
50
out of 100
Other
FabFitFun Customer Loyalty Score by Age
FabFitFun's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FabFitFun.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 85% | 26-30 | 85% |
31-35 49% | 31-35 | 49% |
36-40 87% | 36-40 | 87% |
41-45 71% | 41-45 | 71% |
46-50 75% | 46-50 | 75% |
51-55 78% | 51-55 | 78% |
56-60 59% | 56-60 | 59% |
61-65 64% | 61-65 | 64% |
FabFitFun Customer Loyalty Score by Usage
FabFitFun's Customer Loyalty score was rated the highest by customers who have used FabFitFun's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FabFitFun Customer Loyalty Score by Industry
FabFitFun's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FabFitFun Product Quality
3.1/5
FabFitFun has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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FabFitFun Product Information
FabFitFun’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated FabFitFun's product the highest. Reviewers from the Arts and Entertainment industry rated FabFitFun the lowest at 2.1.
- Website
- https://www.fabfitfun.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Sports & Entertainment
Quick Insights into FabFitFun Product Quality
FabFitFun's Product Quality score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers ages 61-65.
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Ranked FabFitFun Product Quality the Highest
Ranked FabFitFun Product Quality the Lowest
FabFitFun Product Quality Score by Gender
FabFitFun's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
FabFitFun Product Quality Score by Ethnicity
FabFitFun's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FabFitFun.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Other 1.9 | Other | 1.9 |
FabFitFun Product Quality Score by Age
FabFitFun's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FabFitFun.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3 | 41-45 | 3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.7 | 61-65 | 1.7 |
FabFitFun Product Quality Score by Usage
FabFitFun's Product Quality score was rated the highest by customers who have used FabFitFun's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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FabFitFun Product Quality Score by Industry
FabFitFun's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Arts and Entertainment industry customers.
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FabFitFun Pricing
FabFitFun ROI & Value For Money
2.8/5
FabFitFun has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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FabFitFun Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Tech industry think that they had the lowest ROI from FabFitFun.
Quick Insights into FabFitFun ROI
FabFitFun's ROI score was rated highest by customers from the Government and Public Policy industry, and rated lowest by Other customers.
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Ranked FabFitFun ROI the Highest
Ranked FabFitFun ROI the Lowest
FabFitFun ROI Score by Gender
FabFitFun's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FabFitFun.
Female
2.7/5
Male
N/A
FabFitFun ROI Score by Ethnicity
FabFitFun's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FabFitFun.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Other 1.6 | Other | 1.6 |
FabFitFun ROI Score by Age
FabFitFun's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FabFitFun.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.2 | 31-35 | 2.2 |
36-40 3 | 36-40 | 3 |
41-45 3 | 41-45 | 3 |
46-50 3 | 46-50 | 3 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2 | 56-60 | 2 |
61-65 1.8 | 61-65 | 1.8 |
FabFitFun ROI Score by Usage
FabFitFun's ROI score was rated the highest by customers who have used FabFitFun's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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FabFitFun ROI Score by Industry
FabFitFun's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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FabFitFun Customer Satisfaction (CSAT)
FabFitFun Customer Satisfaction (CSAT) Score
45 / 100
FabFitFun has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
25%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
16%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FabFitFun Customer Satisfaction
FabFitFun's Customer Satisfaction score was rated highest by customers who have used FabFitFun's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked FabFitFun Customer Satisfaction the Highest
Ranked FabFitFun Customer Satisfaction the Lowest
FabFitFun Customer Satisfaction Score by Gender
FabFitFun's Customer Satisfaction score was rated 42 by Female customers on Comparably.
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42 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 23% | |
Very Dissatisfied | 24% |
FabFitFun Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FabFitFun's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FabFitFun.
44 / 100
Very Satisfied
19%
Satisfied
25%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
25%
Very Dissatisfied
20%
CSAT according to Hispanic or Latino
FabFitFun's Customer Satisfaction (CSAT) score was rated 55% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FabFitFun.
55 / 100
Very Satisfied
22%
Satisfied
33%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
11%
Very Dissatisfied
22%
CSAT according to Other
FabFitFun's Customer Satisfaction (CSAT) score was rated 24% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FabFitFun.
24 / 100
Very Satisfied
0%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
63%
FabFitFun Customer Satisfaction Score by Age
FabFitFun's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FabFitFun.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 52% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 27% | |||||||||||||||
| 51-55 | 35% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 20% |
FabFitFun Customer Satisfaction Score by Usage
FabFitFun's Customer Satisfaction score was rated the highest by customers who have used FabFitFun's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
FabFitFun Customer Satisfaction Score by Industry
FabFitFun's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "FabFitFun Customer Satisfaction Score by Industry",
"text": "FabFitFun's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "FabFitFun's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Accounting",
"groupId": 495,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "FabFitFun's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "FabFitFun's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Education",
"groupId": 515,
"score": 53,
"stars": 0,
"csatScore": 53,
"text": "FabFitFun's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 53
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "FabFitFun's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 64,
"stars": 0,
"csatScore": 64,
"text": "FabFitFun's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 64
},
{
"label": "Real Estate",
"groupId": 554,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "FabFitFun's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
}
]
}FabFitFun Customer Service
2.7/5
FabFitFun has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FabFitFun's overall Customer Service score rated by its users and customers.
About FabFitFun's Customer Service
Address
325 S. Robertson Boulevard, Beverly Hills, CA 90211
Website
https://www.fabfitfun.com
Phone Number
(855) 313-6267
Quick Insights into FabFitFun Customer Service
FabFitFun's Customer Service score was rated highest by customers from the Government and Public Policy industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked FabFitFun's Customer Service score.
Ranked FabFitFun Customer Service the Highest
Ranked FabFitFun Customer Service the Lowest
FabFitFun Customer Service Score by Gender
FabFitFun's Customer Service score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FabFitFun.
Female
2.7/5
Male
N/A
FabFitFun Customer Service Score by Ethnicity
FabFitFun's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FabFitFun.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Other 1.5 | Other | 1.5 |
FabFitFun Customer Service Score by Age
FabFitFun's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FabFitFun.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2.1 | 61-65 | 2.1 |
FabFitFun Customer Service Score by Usage
FabFitFun's Customer Service score was rated the highest by customers who have used FabFitFun's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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FabFitFun Customer Service Score by Industry
FabFitFun's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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FabFitFun as an Employer
3.0/5
FabFitFun has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
FabFitFun scored a -24 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of FabFitFun would recommend the brand to a friend. ENPS measures how likely FabFitFun employees would recommend working at FabFitFun to a friend.
Net Promoter Score
-24
NPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 37% | Promoters |
|---|---|
| 14% | Passive |
| 49% | Detractors |
