-14
NPS
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Brand Page
FaceBuzz
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About FaceBuzz's Brand
FaceBuzz is an online multilingual chatroulette platform enabling audio/webcam chatting with random strangers.
Brand at a Glance
93%
Customer Loyalty
3.8/5
Product Quality
2.9/5
Pricing
3.4/5
Customer Service
FaceBuzz NPS
FaceBuzz's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether FaceBuzz's customers would recommend using the product based on a scale of -100 to 100.
FaceBuzz Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
FaceBuzz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -11 | Jan 2022 | -11 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -9 | Apr 2022 | -9 |
Dec 2022 -1 | Dec 2022 | -1 |
Mar 2023 -20 | Mar 2023 | -20 |
Apr 2023 -25 | Apr 2023 | -25 |
May 2023 -18 | May 2023 | -18 |
Jul 2023 -17 | Jul 2023 | -17 |
Feb 2024 -22 | Feb 2024 | -22 |
Mar 2024 -25 | Mar 2024 | -25 |
May 2025 -14 | May 2025 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FaceBuzz Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of FaceBuzz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FaceBuzz Product Quality
3.8/5
FaceBuzz has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FaceBuzz's overall Product Quality score rated by its users and customers.
FaceBuzz Product Information
FaceBuzz’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.facebuzz.com
- Company Size
- 1-10 Employees
Industry
Tech
Enterprise
Productivity
SaaS
FaceBuzz Pricing
FaceBuzz ROI & Value For Money
2.9/5
FaceBuzz has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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FaceBuzz Customer Satisfaction (CSAT)
FaceBuzz Customer Satisfaction (CSAT) Score
86 / 100
FaceBuzz has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FaceBuzz Customer Service
3.4/5
FaceBuzz has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About FaceBuzz's Customer Service
Website
http://www.facebuzz.com
FaceBuzz as an Employer
Consumer vs. Employees
FaceBuzz scored a -14 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of FaceBuzz would recommend the brand to a friend. ENPS measures how likely FaceBuzz employees would recommend working at FaceBuzz to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 22% | Promoters |
|---|---|
| 14% | Passive |
| 64% | Detractors |
