34
NPS
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FACEIT
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About FACEIT's Brand
Provider of online platform designed to offer games. The company's online platform provides game actions with online competitions in PvP multiplayer games, enabling users to get 2,000 tournaments and 5,000,000 game sessions per month.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
FACEIT NPS
FACEIT's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether FACEIT's customers would recommend using the product based on a scale of -100 to 100.
FACEIT Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
FACEIT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Dec 2024 33 | Dec 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FACEIT Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of FACEIT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FACEIT Product Quality
3/5
FACEIT has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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FACEIT Product Information
FACEIT’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.faceit.com
- Company Size
- 11-50 Employees
Industry
Gaming
FACEIT Pricing
FACEIT ROI & Value For Money
3.1/5
FACEIT has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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FACEIT Customer Satisfaction (CSAT)
FACEIT Customer Satisfaction (CSAT) Score
50 / 100
FACEIT has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FACEIT Customer Service
2.9/5
FACEIT has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About FACEIT's Customer Service
Address
2 Throgmorton Avenue, London, EC2N 2DG United Kingdom
Website
www.faceit.com
Consumer vs. Employees
FACEIT scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of FACEIT would recommend the brand to a friend. ENPS measures how likely FACEIT employees would recommend working at FACEIT to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
