-33
NPS
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Factor 75
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About Factor 75 Brand
Factor 75 is an online platform that plans, prepares, and delivers nutritionist-designed and chef-crafted meals for its users.
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.4/5
Customer Service
Factor 75 NPS
Factor 75's Net Promoter Score (NPS) is a -33 with 25% Promoters, 17% Passives, and 58% Detractors. Net Promoter Score tracks whether Factor 75's customers would recommend using the product based on a scale of -100 to 100.
Factor 75 Overall NPS
| 25% | Promoters |
|---|---|
| 17% | Passives |
| 58% | Detractors |
Factor 75 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 17 | Apr 2024 | 17 |
Feb 2025 -1 | Feb 2025 | -1 |
Jun 2025 -13 | Jun 2025 | -13 |
Jul 2025 -22 | Jul 2025 | -22 |
Aug 2025 -30 | Aug 2025 | -30 |
Sep 2025 -36 | Sep 2025 | -36 |
Oct 2025 -33 | Oct 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Factor 75 NPS by Gender
Factor 75's NPS was rated -17 by Female customers on Comparably.
Female
-17
Factor 75's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Male
N/A
Factor 75's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Factor 75 NPS by Ethnicity
Factor 75's NPS was rated -28 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Factor 75 NPS by Usage
Factor 75's NPS was rated -20 points by customers who have used Factor 75's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
Factor 75 Customer Reviews
Out of the 2 Factor 75 customer reviews 1 was positive and 1 was constructive. Factor 75 customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Factor 75 Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Factor 75 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Factor 75 Customer Loyalty Score by Gender
Factor 75's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Factor 75.
Female
70%
Yes
Male
N/A
Yes
Factor 75 Customer Loyalty Score by Ethnicity
Factor 75's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Factor 75.
87
out of 100
Caucasian
Factor 75 Customer Loyalty Score by Usage
Factor 75's Customer Loyalty score was rated 64% by customers who have used Factor 75's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Factor 75 Product Quality
3.1/5
Factor 75 has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Factor 75 Product Information
Factor 75’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.factor75.com/
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Food and Beverages
Quick Insights into Factor 75 Product Quality
Factor 75's Product Quality score was rated highest by Female customers.
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Ranked Factor 75 Product Quality the Highest
Factor 75 Product Quality Score by Gender
Factor 75's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Factor 75.
Female
3.1/5
Male
N/A
Factor 75 Product Quality Score by Ethnicity
Factor 75's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Factor 75.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Factor 75 Product Quality Score by Usage
Factor 75's Product Quality score was rated 2.8 stars by customers who have used Factor 75's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Factor 75 Pricing
Factor 75 ROI & Value For Money
2.9/5
Factor 75 has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Factor 75 ROI
Factor 75's ROI score was rated highest by Female customers.
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Ranked Factor 75 ROI the Highest
Factor 75 ROI Score by Gender
Factor 75's ROI score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Factor 75.
Female
2.9/5
Male
N/A
Factor 75 ROI Score by Ethnicity
Factor 75's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Factor 75.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Factor 75 ROI Score by Usage
Factor 75's ROI score was rated 2.6 stars by customers who have used Factor 75's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Factor 75 Customer Satisfaction (CSAT)
Factor 75 Customer Satisfaction (CSAT) Score
50 / 100
Factor 75 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Factor 75 Customer Satisfaction
Factor 75's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Factor 75 Customer Satisfaction.
Ranked Factor 75 Customer Satisfaction the Highest
Factor 75 Customer Satisfaction Score by Gender
Factor 75's Customer Satisfaction score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Factor 75.
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Factor 75 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Factor 75 Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Factor 75.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
Factor 75 Customer Service
2.4/5
Factor 75 has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Factor 75's Customer Service
Address
2121 S Racine Ave, Chicago, IL
Website
https://www.factor75.com/
Phone Number
312-929-4717
Quick Insights into Factor 75 Customer Service
Factor 75's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Factor 75 Customer Service score.
Ranked Factor 75 Customer Service the Highest
Factor 75 Customer Service Score by Gender
Factor 75's Customer Service score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Factor 75.
Female
2.1/5
Male
N/A
Factor 75 Customer Service Score by Ethnicity
Factor 75's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Factor 75.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Factor 75 Customer Service Score by Usage
Factor 75's Customer Service score was rated 1.5 stars by customers who have used Factor 75's products/services for Less than 1 Year.
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Factor 75 as an Employer
2.4/5
Factor 75 has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Factor 75 scored a -33 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Factor 75 would recommend the brand to a friend. ENPS measures how likely Factor 75 employees would recommend working at Factor 75 to a friend.
Net Promoter Score
-33
NPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
