-34
NPS
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Brand Page
Fairfield County Bank
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About Fairfield County Bank's Brand
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Fairfield County Bank NPS
Fairfield County Bank's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Fairfield County Bank's customers would recommend using the product based on a scale of -100 to 100.
Fairfield County Bank Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Fairfield County Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 100 | Aug 2024 | 100 |
Jul 2025 -33 | Jul 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fairfield County Bank Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Fairfield County Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fairfield County Bank Product Quality
2.6/5
Fairfield County Bank has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Fairfield County Bank Product Information
Fairfield County Bank’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Fairfield County Bank Pricing
Fairfield County Bank ROI & Value For Money
2.6/5
Fairfield County Bank has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Fairfield County Bank Customer Satisfaction (CSAT)
Fairfield County Bank Customer Satisfaction (CSAT) Score
33 / 100
Fairfield County Bank has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fairfield County Bank Customer Service
2.6/5
Fairfield County Bank has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Fairfield County Bank's Customer Service
Address
Ridgefield, CT
Website
https://www.fairfieldcountybank.com
Fairfield County Bank as an Employer
Consumer vs. Employees
Fairfield County Bank scored a -34 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Fairfield County Bank would recommend the brand to a friend. ENPS measures how likely Fairfield County Bank employees would recommend working at Fairfield County Bank to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
