0
NPS
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FairPoint Communications
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About FairPoint Communications' Brand
FairPoint Communications is a leading communications provider of high-speed Internet access, local and long-distance phone, television and
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
FairPoint Communications NPS
FairPoint Communications's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether FairPoint Communications's customers would recommend using the product based on a scale of -100 to 100.
FairPoint Communications Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
FairPoint Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FairPoint Communications Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of FairPoint Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FairPoint Communications Product Quality
2/5
FairPoint Communications has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock FairPoint Communications' overall Product Quality score rated by its users and customers.
FairPoint Communications Product Information
FairPoint Communications’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.fairpoint.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
FairPoint Communications Pricing
FairPoint Communications ROI & Value For Money
4/5
FairPoint Communications has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock FairPoint Communications' overall ROI score rated by its users and customers.
FairPoint Communications Customer Satisfaction (CSAT)
FairPoint Communications Customer Satisfaction (CSAT) Score
50 / 100
FairPoint Communications has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FairPoint Communications Customer Service
4.2/5
FairPoint Communications has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About FairPoint Communications's Customer Service
Address
320 Interstate North Parkway, Suite 300, Atlanta, GA
Website
http://www.fairpoint.com
Phone Number
1(866) 984-3001
FairPoint Communications as an Employer
4.7/5
FairPoint Communications has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FairPoint Communications scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of FairPoint Communications would recommend the brand to a friend. ENPS measures how likely FairPoint Communications employees would recommend working at FairPoint Communications to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
