-48
NPS
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Fairway Independent Mortgage
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About Fairway Independent Mortgage's Brand
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.3/5
Customer Service
Fairway Independent Mortgage CMO
Fairway Independent Mortgage NPS
Fairway Independent Mortgage's Net Promoter Score (NPS) is a -48 with 26% Promoters, 0% Passives, and 74% Detractors. Net Promoter Score tracks whether Fairway Independent Mortgage's customers would recommend using the product based on a scale of -100 to 100.
Fairway Independent Mortgage Overall NPS
| 26% | Promoters |
|---|---|
| 0% | Passives |
| 74% | Detractors |
Fairway Independent Mortgage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -60 | Oct 2022 | -60 |
Jan 2023 -67 | Jan 2023 | -67 |
Feb 2023 -71 | Feb 2023 | -71 |
Aug 2023 -50 | Aug 2023 | -50 |
Sep 2023 -33 | Sep 2023 | -33 |
Oct 2023 -20 | Oct 2023 | -20 |
Dec 2023 -43 | Dec 2023 | -43 |
Mar 2024 -47 | Mar 2024 | -47 |
Apr 2024 -50 | Apr 2024 | -50 |
Aug 2024 -53 | Aug 2024 | -53 |
Sep 2024 -45 | Sep 2024 | -45 |
Oct 2024 -47 | Oct 2024 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fairway Independent Mortgage NPS by Gender
Fairway Independent Mortgage's NPS was rated -100 by Female customers on Comparably.
Female
-100
Fairway Independent Mortgage's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Fairway Independent Mortgage's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Fairway Independent Mortgage NPS by Ethnicity
Fairway Independent Mortgage's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Fairway Independent Mortgage NPS by Usage
Fairway Independent Mortgage's NPS was rated -100 points by customers who have used Fairway Independent Mortgage's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Fairway Independent Mortgage Customer Reviews
Out of the 2 Fairway Independent Mortgage customer reviews 0 were positive and 2 were constructive. Fairway Independent Mortgage customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Fairway Independent Mortgage Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Fairway Independent Mortgage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fairway Independent Mortgage Customer Loyalty Score by Gender
Fairway Independent Mortgage's Customer Loyalty score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fairway Independent Mortgage.
Female
33%
Yes
Male
N/A
Yes
Fairway Independent Mortgage Customer Loyalty Score by Ethnicity
Fairway Independent Mortgage's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fairway Independent Mortgage.
40
out of 100
Caucasian
Fairway Independent Mortgage Customer Loyalty Score by Usage
Fairway Independent Mortgage's Customer Loyalty score was rated 10% by customers who have used Fairway Independent Mortgage's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fairway Independent Mortgage Product Quality
2.8/5
Fairway Independent Mortgage has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fairway Independent Mortgage's overall Product Quality score rated by its users and customers.
Fairway Independent Mortgage Product Information
Fairway Independent Mortgage’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Quick Insights into Fairway Independent Mortgage Product Quality
Fairway Independent Mortgage's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fairway Independent Mortgage's Product Quality.
Ranked Fairway Independent Mortgage Product Quality the Highest
Fairway Independent Mortgage Product Quality Score by Gender
Fairway Independent Mortgage's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fairway Independent Mortgage.
Female
1.6/5
Male
N/A
Fairway Independent Mortgage Product Quality Score by Ethnicity
Fairway Independent Mortgage's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fairway Independent Mortgage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Fairway Independent Mortgage Product Quality Score by Usage
Fairway Independent Mortgage's Product Quality score was rated 1.5 stars by customers who have used Fairway Independent Mortgage's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fairway Independent Mortgage Pricing
Fairway Independent Mortgage ROI & Value For Money
2.6/5
Fairway Independent Mortgage has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Fairway Independent Mortgage ROI
Fairway Independent Mortgage's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fairway Independent Mortgage's ROI score.
Ranked Fairway Independent Mortgage ROI the Highest
Fairway Independent Mortgage ROI Score by Gender
Fairway Independent Mortgage's ROI score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fairway Independent Mortgage.
Female
1.6/5
Male
N/A
Fairway Independent Mortgage ROI Score by Ethnicity
Fairway Independent Mortgage's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fairway Independent Mortgage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Fairway Independent Mortgage ROI Score by Usage
Fairway Independent Mortgage's ROI score was rated 1.5 stars by customers who have used Fairway Independent Mortgage's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fairway Independent Mortgage Customer Satisfaction (CSAT)
Fairway Independent Mortgage Customer Satisfaction (CSAT) Score
33 / 100
Fairway Independent Mortgage has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
6%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
27%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fairway Independent Mortgage Customer Satisfaction
Fairway Independent Mortgage's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fairway Independent Mortgage's Customer Satisfaction.
Ranked Fairway Independent Mortgage Customer Satisfaction the Highest
Fairway Independent Mortgage Customer Satisfaction Score by Gender
Fairway Independent Mortgage's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fairway Independent Mortgage.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Fairway Independent Mortgage Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fairway Independent Mortgage's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fairway Independent Mortgage.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
34%
Fairway Independent Mortgage Customer Service
2.3/5
Fairway Independent Mortgage has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Fairway Independent Mortgage's Customer Service
Address
4750 S. Biltmore Lane, 53718
Website
https://www.fairwayindependentmc.com/
Quick Insights into Fairway Independent Mortgage Customer Service
Fairway Independent Mortgage's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fairway Independent Mortgage's Customer Service score.
Ranked Fairway Independent Mortgage Customer Service the Highest
Fairway Independent Mortgage Customer Service Score by Gender
Fairway Independent Mortgage's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fairway Independent Mortgage.
Female
1.5/5
Male
N/A
Fairway Independent Mortgage Customer Service Score by Ethnicity
Fairway Independent Mortgage's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fairway Independent Mortgage.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fairway Independent Mortgage Customer Service Score by Usage
Fairway Independent Mortgage's Customer Service score was rated 1.5 stars by customers who have used Fairway Independent Mortgage's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fairway Independent Mortgage as an Employer
4.7/5
Fairway Independent Mortgage has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Fairway Independent Mortgage
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fairway Independent Mortgage scored a -48 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Fairway Independent Mortgage would recommend the brand to a friend. ENPS measures how likely Fairway Independent Mortgage employees would recommend working at Fairway Independent Mortgage to a friend.
Net Promoter Score
-48
NPS Score
| 26% | Promoters |
|---|---|
| 0% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 76% | Promoters |
|---|---|
| 3% | Passive |
| 21% | Detractors |
