-100
NPS
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Family Financial Centers
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About Family Financial Centers' Brand
We are a franchise specializing in cutting edge alternative financial services.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Family Financial Centers NPS
Family Financial Centers's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Family Financial Centers's customers would recommend using the product based on a scale of -100 to 100.
Family Financial Centers Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Family Financial Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Family Financial Centers Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Family Financial Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Family Financial Centers Product Quality
1.5/5
Family Financial Centers has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Family Financial Centers' overall Product Quality score rated by its users and customers.
Family Financial Centers Product Information
Family Financial Centers’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Family Financial Centers Pricing
Family Financial Centers ROI & Value For Money
1.5/5
Family Financial Centers has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Family Financial Centers' overall ROI score rated by its users and customers.
Family Financial Centers Customer Service
1.5/5
Family Financial Centers has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Family Financial Centers' overall Customer Service score rated by its users and customers.
About Family Financial Centers's Customer Service
Address
99 Lantern Drive, Suite 101, Doylestown, PA 18901
Website
https://familyfinancialcenters.com
Phone Number
18772365508
Family Financial Centers as an Employer
2.2/5
Family Financial Centers has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Family Financial Centers
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Family Financial Centers scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Family Financial Centers would recommend the brand to a friend. ENPS measures how likely Family Financial Centers employees would recommend working at Family Financial Centers to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
