100
NPS
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Family Video
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About Family Video's Brand
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Family Video NPS
Family Video's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Family Video's customers would recommend using the product based on a scale of -100 to 100.
Family Video Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Family Video NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Family Video Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Family Video users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Family Video Product Quality
4.1/5
Family Video has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Family Video Product Information
Family Video’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.familyvideo.com
- Company Size
- 5,001-10,000 Employees
Family Video Pricing
Family Video ROI & Value For Money
4.1/5
Family Video has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Family Video Customer Satisfaction (CSAT)
Family Video Customer Satisfaction (CSAT) Score
100 / 100
Family Video has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Family Video Customer Service
4.1/5
Family Video has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Family Video's overall Customer Service score rated by its users and customers.
About Family Video's Customer Service
Website
http://www.familyvideo.com
Family Video as an Employer
Consumer vs. Employees
Family Video scored a 100 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Family Video would recommend the brand to a friend. ENPS measures how likely Family Video employees would recommend working at Family Video to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 28% | Promoters |
|---|---|
| 28% | Passive |
| 44% | Detractors |
