46
NPS
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Brand Page
FamilySearch
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About FamilySearch's Brand
Celebrate and share your family heritage
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
4.3/5
Pricing
4.1/5
Customer Service
FamilySearch NPS
FamilySearch's Net Promoter Score (NPS) is a 46 with 66% Promoters, 14% Passives, and 20% Detractors. Net Promoter Score tracks whether FamilySearch's customers would recommend using the product based on a scale of -100 to 100.
FamilySearch Overall NPS
| 66% | Promoters |
|---|---|
| 14% | Passives |
| 20% | Detractors |
FamilySearch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 78 | Mar 2024 | 78 |
Jun 2024 70 | Jun 2024 | 70 |
Aug 2024 59 | Aug 2024 | 59 |
Oct 2024 53 | Oct 2024 | 53 |
Nov 2024 56 | Nov 2024 | 56 |
Jan 2025 50 | Jan 2025 | 50 |
Apr 2025 51 | Apr 2025 | 51 |
Jul 2025 52 | Jul 2025 | 52 |
Aug 2025 57 | Aug 2025 | 57 |
Feb 2026 48 | Feb 2026 | 48 |
Mar 2026 43 | Mar 2026 | 43 |
Apr 2026 45 | Apr 2026 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FamilySearch NPS by Gender
Female customers rated FamilySearch's NPS 33 points higher than Male customers.
Male
23
FamilySearch's NPS was rated 23 by Male customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Female
56
FamilySearch's NPS was rated 56 by Female customers on Comparably.
67%
Promoters
22%
Passives
11%
Detractors
FamilySearch NPS by Ethnicity
FamilySearch's NPS was rated 54 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 54 | Caucasian | 54 |
FamilySearch NPS by Age
FamilySearch's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
FamilySearch NPS by Usage
FamilySearch's NPS was rated the highest by customers who have used FamilySearch's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 41 | Over 10 Years | 41 |
FamilySearch Customer Reviews
Out of the 9 FamilySearch customer reviews 6 were positive and 3 were constructive. FamilySearch customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
FamilySearch Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of FamilySearch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FamilySearch Customer Loyalty Score by Gender
FamilySearch's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FamilySearch.
Male
100%
Yes
Female
100%
Yes
FamilySearch Customer Loyalty Score by Ethnicity
FamilySearch's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FamilySearch.
100
out of 100
Caucasian
FamilySearch Customer Loyalty Score by Age
FamilySearch's Customer Loyalty score was rated 100% by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FamilySearch.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
FamilySearch Customer Loyalty Score by Usage
FamilySearch's Customer Loyalty score was rated 100% by customers who have used FamilySearch's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FamilySearch Customer Loyalty Score by Industry
FamilySearch's Customer Loyalty score was rated 100% by both Education and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FamilySearch Product Quality
4.1/5
FamilySearch has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock FamilySearch's overall Product Quality score rated by its users and customers.
FamilySearch Product Information
FamilySearch’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated FamilySearch's product the highest. Reviewers from the Tech industry rated FamilySearch the lowest at 4.2.
- Website
- http://familysearch.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into FamilySearch Product Quality
FamilySearch's Product Quality score was rated highest by customers who have used FamilySearch's products/services for 5 to 10 Years, and rated lowest by customers ages 66+.
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Ranked FamilySearch Product Quality the Highest
Ranked FamilySearch Product Quality the Lowest
FamilySearch Product Quality Score by Gender
Male customers rated FamilySearch's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FamilySearch.
Male
4.4/5
Female
4.3/5
FamilySearch Product Quality Score by Ethnicity
FamilySearch's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FamilySearch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
FamilySearch Product Quality Score by Age
FamilySearch's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FamilySearch.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.2 | 56-60 | 4.2 |
66+ 4 | 66+ | 4 |
FamilySearch Product Quality Score by Usage
FamilySearch's Product Quality score was rated the highest by customers who have used FamilySearch's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FamilySearch Product Quality Score by Industry
FamilySearch's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
FamilySearch Pricing
FamilySearch ROI & Value For Money
4.3/5
FamilySearch has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock FamilySearch's overall ROI score rated by its users and customers.
FamilySearch Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from FamilySearch.
Quick Insights into FamilySearch ROI
FamilySearch's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
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Ranked FamilySearch ROI the Highest
Ranked FamilySearch ROI the Lowest
FamilySearch ROI Score by Gender
Female customers rated FamilySearch's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FamilySearch.
Male
4.4/5
Female
4.9/5
FamilySearch ROI Score by Ethnicity
FamilySearch's ROI score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FamilySearch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
FamilySearch ROI Score by Age
FamilySearch's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FamilySearch.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.4 | 56-60 | 4.4 |
66+ 4.9 | 66+ | 4.9 |
FamilySearch ROI Score by Usage
FamilySearch's ROI score was rated the highest by customers who have used FamilySearch's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FamilySearch ROI Score by Industry
FamilySearch's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FamilySearch Customer Satisfaction (CSAT)
FamilySearch Customer Satisfaction (CSAT) Score
76 / 100
FamilySearch has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
24%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FamilySearch Customer Satisfaction
FamilySearch's Customer Satisfaction score was rated highest by customers who have used FamilySearch's products/services for 5 to 10 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked FamilySearch's Customer Satisfaction.
Ranked FamilySearch Customer Satisfaction the Highest
Ranked FamilySearch Customer Satisfaction the Lowest
FamilySearch Customer Satisfaction Score by Gender
Male customers rated FamilySearch's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FamilySearch.
89 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
78 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
FamilySearch Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FamilySearch's Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FamilySearch.
87 / 100
Very Satisfied
53%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
FamilySearch Customer Satisfaction Score by Age
FamilySearch's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FamilySearch.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 75% | |||||||||||||||
| 66+ | 72% |
FamilySearch Customer Satisfaction Score by Usage
FamilySearch's Customer Satisfaction score was rated the highest by customers who have used FamilySearch's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
FamilySearch Customer Satisfaction Score by Industry
FamilySearch's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "FamilySearch Customer Satisfaction Score by Industry",
"text": "FamilySearch's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "FamilySearch's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "FamilySearch's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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}
]
}FamilySearch Customer Service
4.1/5
FamilySearch has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock FamilySearch's overall Customer Service score rated by its users and customers.
About FamilySearch's Customer Service
Address
Salt Lake City, UT
Website
http://familysearch.org
Phone Number
(866) 406-1830
Quick Insights into FamilySearch Customer Service
FamilySearch's Customer Service score was rated highest by customers who have used FamilySearch's products/services for 5 to 10 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked FamilySearch's Customer Service score.
Ranked FamilySearch Customer Service the Highest
Ranked FamilySearch Customer Service the Lowest
FamilySearch Customer Service Score by Gender
Male customers rated FamilySearch's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FamilySearch.
Male
4.3/5
Female
4/5
FamilySearch Customer Service Score by Ethnicity
FamilySearch's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FamilySearch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
FamilySearch Customer Service Score by Age
FamilySearch's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FamilySearch.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.2 | 56-60 | 4.2 |
66+ 3.8 | 66+ | 3.8 |
FamilySearch Customer Service Score by Usage
FamilySearch's Customer Service score was rated the highest by customers who have used FamilySearch's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FamilySearch Customer Service Score by Industry
FamilySearch's Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
FamilySearch as an Employer
3.8/5
FamilySearch has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
FamilySearch scored a 46 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of FamilySearch would recommend the brand to a friend. ENPS measures how likely FamilySearch employees would recommend working at FamilySearch to a friend.
Net Promoter Score
46
NPS Score
| 66% | Promoters |
|---|---|
| 14% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
