12
NPS
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Brand Page
Faneuil
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About Faneuil's Brand
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Faneuil NPS
Faneuil's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Faneuil's customers would recommend using the product based on a scale of -100 to 100.
Faneuil Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Faneuil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 33 | Jan 2021 | 33 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 -20 | Dec 2021 | -20 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 -15 | May 2022 | -15 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 11 | May 2023 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Faneuil Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Faneuil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Faneuil Product Quality
3.5/5
Faneuil has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Faneuil's overall Product Quality score rated by its users and customers.
Faneuil Product Information
Faneuil’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://faneuil.com/
Faneuil Pricing
Faneuil ROI & Value For Money
3.6/5
Faneuil has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Faneuil Customer Satisfaction (CSAT)
Faneuil Customer Satisfaction (CSAT) Score
40 / 100
Faneuil has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Faneuil Customer Service
3.6/5
Faneuil has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Faneuil's Customer Service
Website
http://faneuil.com/
Faneuil as an Employer
2.9/5
Faneuil has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Faneuil scored a 12 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Faneuil would recommend the brand to a friend. ENPS measures how likely Faneuil employees would recommend working at Faneuil to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 39% | Promoters |
|---|---|
| 12% | Passive |
| 49% | Detractors |
