17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FanSided
Marketing or Exec? Claim Your Free Account
About FanSided's Brand
FanSided is one of the fastest growing networks of fandom-focused sports, entertainment and lifestyle sites on the internet. FanSided consists of a thriving collection of more than 300 communities dedicated to bringing together fans to share their common passions.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
FanSided NPS
FanSided's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether FanSided's customers would recommend using the product based on a scale of -100 to 100.
FanSided Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
FanSided NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Dec 2023 33 | Dec 2023 | 33 |
Oct 2024 0 | Oct 2024 | 0 |
May 2025 20 | May 2025 | 20 |
Oct 2025 17 | Oct 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FanSided NPS by Gender
FanSided's NPS was rated 25 by Male customers on Comparably.
Male
25
FanSided's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
FanSided's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FanSided NPS by Usage
FanSided's NPS was rated 67 points by customers who have used FanSided's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
FanSided Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of FanSided users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FanSided Customer Loyalty Score by Gender
FanSided's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FanSided.
Male
78%
Yes
Female
N/A
Yes
FanSided Customer Loyalty Score by Usage
FanSided's Customer Loyalty score was rated 100% by customers who have used FanSided's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FanSided Product Quality
3.5/5
FanSided has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FanSided's overall Product Quality score rated by its users and customers.
FanSided Product Information
FanSided’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://fansided.com/
- Company Size
- 201-500 Employees
Industry
Tech
Media
Quick Insights into FanSided Product Quality
FanSided's Product Quality score was rated highest by customers who have used FanSided's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked FanSided's Product Quality.
Ranked FanSided Product Quality the Highest
FanSided Product Quality Score by Gender
FanSided's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FanSided.
Male
3.7/5
Female
N/A
FanSided Product Quality Score by Usage
FanSided's Product Quality score was rated 4.1 stars by customers who have used FanSided's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FanSided Pricing
FanSided ROI & Value For Money
3.5/5
FanSided has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FanSided's overall ROI score rated by its users and customers.
Quick Insights into FanSided ROI
FanSided's ROI score was rated highest by customers who have used FanSided's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked FanSided's ROI score.
Ranked FanSided ROI the Highest
FanSided ROI Score by Gender
FanSided's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FanSided.
Male
4.1/5
Female
N/A
FanSided ROI Score by Usage
FanSided's ROI score was rated 4.6 stars by customers who have used FanSided's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FanSided Customer Satisfaction (CSAT)
FanSided Customer Satisfaction (CSAT) Score
67 / 100
FanSided has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FanSided Customer Satisfaction
FanSided's Customer Satisfaction score was rated highest by customers who have used FanSided's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked FanSided's Customer Satisfaction.
Ranked FanSided Customer Satisfaction the Highest
FanSided Customer Satisfaction Score by Gender
FanSided's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FanSided.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
FanSided Customer Satisfaction Score by Usage
FanSided's Customer Satisfaction score was rated 100 points by customers who have used FanSided's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
FanSided Customer Service
3.6/5
FanSided has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock FanSided's overall Customer Service score rated by its users and customers.
About FanSided's Customer Service
Address
155 Avenue of the Americas, New York City, NY 10013
Website
https://fansided.com/
Quick Insights into FanSided Customer Service
FanSided's Customer Service score was rated highest by customers who have used FanSided's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked FanSided's Customer Service score.
Ranked FanSided Customer Service the Highest
FanSided Customer Service Score by Gender
FanSided's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FanSided.
Male
4.1/5
Female
N/A
FanSided Customer Service Score by Usage
FanSided's Customer Service score was rated 4.6 stars by customers who have used FanSided's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FanSided as an Employer
3.3/5
FanSided has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
FanSided scored a 17 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of FanSided would recommend the brand to a friend. ENPS measures how likely FanSided employees would recommend working at FanSided to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
