-72
NPS
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Fantastic Sams
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About Fantastic Sams' Brand
Fantastic Sams operates hair care franchises.
Brand at a Glance
60%
Customer Loyalty
1.7/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
Fantastic Sams NPS
Fantastic Sams's Net Promoter Score (NPS) is a -72 with 12% Promoters, 4% Passives, and 84% Detractors. Net Promoter Score tracks whether Fantastic Sams's customers would recommend using the product based on a scale of -100 to 100.
Fantastic Sams Overall NPS
| 12% | Promoters |
|---|---|
| 4% | Passives |
| 84% | Detractors |
Fantastic Sams NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -76 | Mar 2022 | -76 |
Jul 2022 -78 | Jul 2022 | -78 |
May 2023 -78 | May 2023 | -78 |
Jul 2023 -78 | Jul 2023 | -78 |
Aug 2023 -75 | Aug 2023 | -75 |
Dec 2023 -77 | Dec 2023 | -77 |
Apr 2024 -73 | Apr 2024 | -73 |
May 2024 -73 | May 2024 | -73 |
Jul 2024 -75 | Jul 2024 | -75 |
Sep 2024 -75 | Sep 2024 | -75 |
Feb 2025 -71 | Feb 2025 | -71 |
Jan 2026 -73 | Jan 2026 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fantastic Sams NPS by Gender
Male customers rated Fantastic Sams's NPS 109 points higher than Female customers.
Male
34
Fantastic Sams's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-75
Fantastic Sams's NPS was rated -75 by Female customers on Comparably.
10%
Promoters
5%
Passives
85%
Detractors
Fantastic Sams NPS by Ethnicity
Fantastic Sams's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Fantastic Sams NPS by Age
Fantastic Sams's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Fantastic Sams NPS by Usage
Fantastic Sams's NPS was rated the highest by customers who have used Fantastic Sams's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -67 | Over 10 Years | -67 |
Fantastic Sams Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Fantastic Sams users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fantastic Sams Customer Loyalty Score by Gender
Male customers rated Fantastic Sams's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
Fantastic Sams Customer Loyalty Score by Ethnicity
Fantastic Sams's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fantastic Sams.
55
out of 100
Caucasian
Fantastic Sams Customer Loyalty Score by Age
Fantastic Sams's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fantastic Sams.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
41-45 40% | 41-45 | 40% |
46-50 70% | 46-50 | 70% |
56-60 40% | 56-60 | 40% |
66+ 87% | 66+ | 87% |
Fantastic Sams Customer Loyalty Score by Usage
Fantastic Sams's Customer Loyalty score was rated the highest by customers who have used Fantastic Sams's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fantastic Sams Customer Loyalty Score by Industry
Fantastic Sams's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fantastic Sams Product Quality
1.7/5
Fantastic Sams has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Fantastic Sams Product Information
Fantastic Sams’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fantastic Sams's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Fantastic Sams the lowest at 1.5.
- Website
- http://www.fantasticsams.com
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Quick Insights into Fantastic Sams Product Quality
Fantastic Sams's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used Fantastic Sams's products/services for Less than 1 Year.
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Ranked Fantastic Sams Product Quality the Highest
Ranked Fantastic Sams Product Quality the Lowest
Fantastic Sams Product Quality Score by Gender
Male customers rated Fantastic Sams's Product Quality score 1.8 stars higher than Female customers.
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Male
3.8/5
Female
2/5
Fantastic Sams Product Quality Score by Ethnicity
Fantastic Sams's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fantastic Sams.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Fantastic Sams Product Quality Score by Age
Fantastic Sams's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fantastic Sams.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.4 | 36-40 | 2.4 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.3 | 46-50 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.7 | 66+ | 3.7 |
Fantastic Sams Product Quality Score by Usage
Fantastic Sams's Product Quality score was rated the highest by customers who have used Fantastic Sams's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fantastic Sams Product Quality Score by Industry
Fantastic Sams's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Fantastic Sams Pricing
Fantastic Sams ROI & Value For Money
1.6/5
Fantastic Sams has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Fantastic Sams Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Fantastic Sams.
Quick Insights into Fantastic Sams ROI
Fantastic Sams's ROI score was rated highest by Male customers, and rated lowest by customers who have used Fantastic Sams's products/services for Less than 1 Year.
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Ranked Fantastic Sams ROI the Highest
Ranked Fantastic Sams ROI the Lowest
Fantastic Sams ROI Score by Gender
Male customers rated Fantastic Sams's ROI score 1.7 stars higher than Female customers.
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Male
3.3/5
Female
1.6/5
Fantastic Sams ROI Score by Ethnicity
Fantastic Sams's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fantastic Sams.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Fantastic Sams ROI Score by Age
Fantastic Sams's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fantastic Sams.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.9 | 66+ | 2.9 |
Fantastic Sams ROI Score by Usage
Fantastic Sams's ROI score was rated the highest by customers who have used Fantastic Sams's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fantastic Sams ROI Score by Industry
Fantastic Sams's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fantastic Sams Customer Satisfaction (CSAT)
Fantastic Sams Customer Satisfaction (CSAT) Score
25 / 100
Fantastic Sams has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
19%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fantastic Sams Customer Satisfaction
Fantastic Sams's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked Fantastic Sams Customer Satisfaction the Highest
Fantastic Sams Customer Satisfaction Score by Gender
Fantastic Sams's Customer Satisfaction score was rated 40 by Female customers on Comparably.
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40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Fantastic Sams Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fantastic Sams' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fantastic Sams.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Fantastic Sams Customer Satisfaction Score by Age
Fantastic Sams's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fantastic Sams.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
Fantastic Sams Customer Satisfaction Score by Usage
Fantastic Sams's Customer Satisfaction score was rated 0 points by customers who have used Fantastic Sams's products/services for Less than 1 Year.
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Fantastic Sams Customer Service
1.7/5
Fantastic Sams has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Fantastic Sams's Customer Service
Address
500 Cummings Center, Suite 1100, Beverly, MA 01915
Website
http://www.fantasticsams.com
Phone Number
9784204846
Fantastic Sams's Social Links
Quick Insights into Fantastic Sams Customer Service
Fantastic Sams's Customer Service score was rated highest by Male customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Fantastic Sams Customer Service the Highest
Ranked Fantastic Sams Customer Service the Lowest
Fantastic Sams Customer Service Score by Gender
Male customers rated Fantastic Sams's Customer Service score 2.3 stars higher than Female customers.
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Male
4/5
Female
1.7/5
Fantastic Sams Customer Service Score by Ethnicity
Fantastic Sams's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fantastic Sams.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Fantastic Sams Customer Service Score by Age
Fantastic Sams's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fantastic Sams.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.2 | 66+ | 3.2 |
Fantastic Sams Customer Service Score by Usage
Fantastic Sams's Customer Service score was rated the highest by customers who have used Fantastic Sams's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Fantastic Sams Customer Service Score by Industry
Fantastic Sams's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Fantastic Sams as an Employer
2.5/5
Fantastic Sams has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Fantastic Sams scored a -72 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Fantastic Sams would recommend the brand to a friend. ENPS measures how likely Fantastic Sams employees would recommend working at Fantastic Sams to a friend.
Net Promoter Score
-72
NPS Score
| 12% | Promoters |
|---|---|
| 4% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 24% | Promoters |
|---|---|
| 17% | Passive |
| 59% | Detractors |
