16
NPS
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Fantasy Flight Games
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About Fantasy Flight Games' Brand
Fantasy Flight Games is a Roseville, Minnesota-based game company that creates and publishes role-playing, board, and card games.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Fantasy Flight Games NPS
Fantasy Flight Games's Net Promoter Score (NPS) is a 16 with 33% Promoters, 50% Passives, and 17% Detractors. Net Promoter Score tracks whether Fantasy Flight Games's customers would recommend using the product based on a scale of -100 to 100.
Fantasy Flight Games Overall NPS
| 33% | Promoters |
|---|---|
| 50% | Passives |
| 17% | Detractors |
Fantasy Flight Games NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
May 2022 50 | May 2022 | 50 |
Feb 2023 33 | Feb 2023 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 0 | May 2023 | 0 |
Jun 2025 17 | Jun 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fantasy Flight Games Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Fantasy Flight Games users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fantasy Flight Games Product Quality
3.7/5
Fantasy Flight Games has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fantasy Flight Games' overall Product Quality score rated by its users and customers.
Fantasy Flight Games Product Information
Fantasy Flight Games’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
SaaS
Fantasy Flight Games Pricing
Fantasy Flight Games ROI & Value For Money
3.6/5
Fantasy Flight Games has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Fantasy Flight Games Customer Satisfaction (CSAT)
Fantasy Flight Games Customer Satisfaction (CSAT) Score
80 / 100
Fantasy Flight Games has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fantasy Flight Games Customer Service
3.7/5
Fantasy Flight Games has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fantasy Flight Games' overall Customer Service score rated by its users and customers.
About Fantasy Flight Games's Customer Service
Address
1975 West Cty Rd, B2 Roseville, Roseville, MI
Website
http://www.fantasyflightgames.com
Phone Number
(651) 639-1905
Consumer vs. Employees
Fantasy Flight Games scored a 16 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Fantasy Flight Games would recommend the brand to a friend. ENPS measures how likely Fantasy Flight Games employees would recommend working at Fantasy Flight Games to a friend.
Net Promoter Score
16
NPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
