100
NPS
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Fantasy Interactive
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About Fantasy Interactive's Brand
Realizing the unimagined. Digital ecosystems, platforms, and products through innovation and design since 1999.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Fantasy Interactive NPS
Fantasy Interactive's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fantasy Interactive's customers would recommend using the product based on a scale of -100 to 100.
Fantasy Interactive Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fantasy Interactive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fantasy Interactive Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fantasy Interactive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fantasy Interactive Product Quality
5/5
Fantasy Interactive has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fantasy Interactive's overall Product Quality score rated by its users and customers.
Fantasy Interactive Product Information
Fantasy Interactive’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.f-i.com/
- Company Size
- 11-50 Employees
Industry
Professional Services
Fantasy Interactive Pricing
Fantasy Interactive ROI & Value For Money
5/5
Fantasy Interactive has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fantasy Interactive's overall ROI score rated by its users and customers.
Fantasy Interactive Customer Satisfaction (CSAT)
Fantasy Interactive Customer Satisfaction (CSAT) Score
100 / 100
Fantasy Interactive has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fantasy Interactive Customer Service
5/5
Fantasy Interactive has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fantasy Interactive's overall Customer Service score rated by its users and customers.
About Fantasy Interactive's Customer Service
Address
30 Broad St., New York City, NY 10004
Website
http://www.f-i.com/
Phone Number
6463384579
Fantasy Interactive's Social Links
Fantasy Interactive as an Employer
4.7/5
Fantasy Interactive has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fantasy Interactive scored a 100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Fantasy Interactive would recommend the brand to a friend. ENPS measures how likely Fantasy Interactive employees would recommend working at Fantasy Interactive to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 77% | Promoters |
|---|---|
| 21% | Passive |
| 2% | Detractors |
