-50
NPS
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Brand Page
Fare
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About Fare's Brand
Mobile application that facilitates ride sharing among friends.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Fare NPS
Fare's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Fare's customers would recommend using the product based on a scale of -100 to 100.
Fare Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Fare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Dec 2025 -50 | Dec 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fare Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Fare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fare Product Quality
2.7/5
Fare has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fare's overall Product Quality score rated by its users and customers.
Fare Product Information
Fare’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://fareapp.co
Industry
Tech
Mobile App
SaaS
Fare Pricing
Fare ROI & Value For Money
2.2/5
Fare has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fare's overall ROI score rated by its users and customers.
Fare Customer Service
2.2/5
Fare has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fare's overall Customer Service score rated by its users and customers.
About Fare's Customer Service
Website
http://fareapp.co
Fare as an Employer
3.5/5
Fare has a 3.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Fare scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Fare would recommend the brand to a friend. ENPS measures how likely Fare employees would recommend working at Fare to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
