53
NPS
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FareHarbor
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About FareHarbor's Brand
Modern free reservation and online booking software designed for activity and tourism businesses.
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.2/5
Customer Service
FareHarbor NPS
FareHarbor's Net Promoter Score (NPS) is a 53 with 70% Promoters, 13% Passives, and 17% Detractors. Net Promoter Score tracks whether FareHarbor's customers would recommend using the product based on a scale of -100 to 100.
FareHarbor Overall NPS
| 70% | Promoters |
|---|---|
| 13% | Passives |
| 17% | Detractors |
FareHarbor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 66 | May 2022 | 66 |
Jul 2022 64 | Jul 2022 | 64 |
Mar 2023 66 | Mar 2023 | 66 |
Aug 2023 64 | Aug 2023 | 64 |
Sep 2023 61 | Sep 2023 | 61 |
Oct 2023 61 | Oct 2023 | 61 |
Jan 2024 62 | Jan 2024 | 62 |
Mar 2024 60 | Mar 2024 | 60 |
Aug 2024 58 | Aug 2024 | 58 |
Nov 2024 56 | Nov 2024 | 56 |
Dec 2024 54 | Dec 2024 | 54 |
Jan 2025 53 | Jan 2025 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FareHarbor NPS by Gender
FareHarbor's NPS was rated 40 by Female customers on Comparably.
Female
40
FareHarbor's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Male
N/A
FareHarbor's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
FareHarbor NPS by Ethnicity
FareHarbor's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
FareHarbor NPS by Usage
FareHarbor's NPS was rated the highest by customers who have used FareHarbor's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
1 to 2 Years 61 | 1 to 2 Years | 61 |
2 to 5 Years 79 | 2 to 5 Years | 79 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
FareHarbor Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of FareHarbor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FareHarbor Customer Loyalty Score by Gender
FareHarbor's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FareHarbor.
Female
100%
Yes
Male
N/A
Yes
FareHarbor Customer Loyalty Score by Ethnicity
FareHarbor's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FareHarbor.
100
out of 100
Caucasian
FareHarbor Product Quality
4.3/5
FareHarbor has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock FareHarbor's overall Product Quality score rated by its users and customers.
FareHarbor Product Information
FareHarbor serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, Germany, and Mexico. FareHarbor supports iOS and Web devices and offers products for small, medium, and large sized businesses.
FareHarbor’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://fareharbor.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Travel
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Czech
Swedish
Danish
Finnish
Irish
Norwegian
Product Type
Reservation & Online Booking Software
Appointments and Scheduling Software
Tour Operator Software
Visitor Management Software
Quick Insights into FareHarbor Product Quality
FareHarbor's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked FareHarbor's Product Quality.
Ranked FareHarbor Product Quality the Highest
FareHarbor Product Quality Score by Gender
FareHarbor's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FareHarbor.
Female
4.1/5
Male
N/A
FareHarbor Product Quality Score by Ethnicity
FareHarbor's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FareHarbor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
FareHarbor Pricing
FareHarbor ROI & Value For Money
4.1/5
FareHarbor has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock FareHarbor's overall ROI score rated by its users and customers.
FareHarbor Pricing Plans
FareHarbor has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Travel and Hospitality industry.
Who Uses FareHarbor?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into FareHarbor ROI
FareHarbor's ROI score was rated highest by customers from the Travel and Hospitality industry.
Sign Up to unlock insights into how customers have ranked FareHarbor's ROI score.
Ranked FareHarbor ROI the Highest
FareHarbor ROI Score by Gender
FareHarbor's ROI score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FareHarbor.
Female
3.7/5
Male
N/A
FareHarbor ROI Score by Ethnicity
FareHarbor's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FareHarbor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
FareHarbor ROI Score by Industry
FareHarbor's ROI score was rated 4.2 stars by Travel and Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FareHarbor Customer Satisfaction (CSAT)
FareHarbor Customer Satisfaction (CSAT) Score
50 / 100
FareHarbor has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FareHarbor Customer Satisfaction
FareHarbor's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked FareHarbor's Customer Satisfaction.
Ranked FareHarbor Customer Satisfaction the Highest
FareHarbor Customer Satisfaction Score by Gender
FareHarbor's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FareHarbor.
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
FareHarbor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FareHarbor's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FareHarbor.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
FareHarbor Customer Service
3.2/5
FareHarbor has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock FareHarbor's overall Customer Service score rated by its users and customers.
About FareHarbor's Customer Service
Address
P.O. Box 306, Wayzata, MN
Website
http://fareharbor.com
Phone Number
+1 (855) 495-5553
Quick Insights into FareHarbor Customer Service
FareHarbor's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked FareHarbor's Customer Service score.
Ranked FareHarbor Customer Service the Highest
FareHarbor Customer Service Score by Gender
FareHarbor's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FareHarbor.
Female
3.6/5
Male
N/A
FareHarbor Customer Service Score by Ethnicity
FareHarbor's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FareHarbor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
FareHarbor as an Employer
3.6/5
FareHarbor has a 3.6/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
FareHarbor scored a 53 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of FareHarbor would recommend the brand to a friend. ENPS measures how likely FareHarbor employees would recommend working at FareHarbor to a friend.
Net Promoter Score
53
NPS Score
| 70% | Promoters |
|---|---|
| 13% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
