-63
NPS
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Brand Page
Fareva
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About Fareva's Brand
Fareva is a provider of subcontracting services in the industrial and household, cosmetics and pharmaceuticals fields. The company researches, develops, manufactures and packages cosmetic products. The company continues to grow by making periodic small acquisitions. It was established in 1990 and is based in Paris, France.
Brand at a Glance
79%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Fareva NPS
Fareva's Net Promoter Score (NPS) is a -63 with 12% Promoters, 13% Passives, and 75% Detractors. Net Promoter Score tracks whether Fareva's customers would recommend using the product based on a scale of -100 to 100.
Fareva Overall NPS
| 12% | Promoters |
|---|---|
| 13% | Passives |
| 75% | Detractors |
Fareva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
May 2022 -66 | May 2022 | -66 |
Jun 2022 -75 | Jun 2022 | -75 |
Nov 2022 -80 | Nov 2022 | -80 |
Dec 2022 -57 | Dec 2022 | -57 |
Mar 2023 -63 | Mar 2023 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fareva Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Fareva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fareva Product Quality
2.7/5
Fareva has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fareva's overall Product Quality score rated by its users and customers.
Fareva Product Information
Fareva’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.fareva.com
- Company Size
- 5,001-10,000 Employees
Fareva Pricing
Fareva ROI & Value For Money
2.6/5
Fareva has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Fareva's overall ROI score rated by its users and customers.
Fareva Customer Satisfaction (CSAT)
Fareva Customer Satisfaction (CSAT) Score
14 / 100
Fareva has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fareva Customer Service
2.6/5
Fareva has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Fareva's Customer Service
Address
28, place de la Gare, Luxembourg, 1616 Iceland
Website
www.fareva.com
Fareva as an Employer
2.2/5
Fareva has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Fareva scored a -63 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Fareva would recommend the brand to a friend. ENPS measures how likely Fareva employees would recommend working at Fareva to a friend.
Net Promoter Score
-63
NPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
