7
NPS
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Farm Boy
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About Farm Boy's Brand
Operator of a chain of grocery stores. The company operates a chain of grocery stores and provides meat and seafood, bakery, deli, gourmet cheese, gift baskets and cards in Canada. It also provided dairy, organic and gluten free products to its customers.
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Farm Boy NPS
Farm Boy's Net Promoter Score (NPS) is a 7 with 43% Promoters, 21% Passives, and 36% Detractors. Net Promoter Score tracks whether Farm Boy's customers would recommend using the product based on a scale of -100 to 100.
Farm Boy Overall NPS
| 43% | Promoters |
|---|---|
| 21% | Passives |
| 36% | Detractors |
Farm Boy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Dec 2022 17 | Dec 2022 | 17 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 10 | Nov 2023 | 10 |
Mar 2024 0 | Mar 2024 | 0 |
Jun 2024 -8 | Jun 2024 | -8 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2025 6 | Sep 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Farm Boy NPS by Gender
Farm Boy's NPS was rated 75 by Female customers on Comparably.
Female
75
Farm Boy's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Male
N/A
Farm Boy's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Farm Boy NPS by Ethnicity
Farm Boy's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Farm Boy Customer Reviews
Out of the 2 Farm Boy customer reviews 2 were positive and 0 were constructive. Farm Boy customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Farm Boy Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Farm Boy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Farm Boy Customer Loyalty Score by Gender
Farm Boy's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Farm Boy.
Female
78%
Yes
Male
N/A
Yes
Farm Boy Customer Loyalty Score by Ethnicity
Farm Boy's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Farm Boy.
64
out of 100
Caucasian
Farm Boy Product Quality
3.8/5
Farm Boy has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Farm Boy Product Information
Farm Boy’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.farmboy.ca
- Company Size
- 1,001-5,000 Employees
Quick Insights into Farm Boy Product Quality
Farm Boy's Product Quality score was rated highest by Female customers.
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Ranked Farm Boy Product Quality the Highest
Farm Boy Product Quality Score by Gender
Farm Boy's Product Quality score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Farm Boy.
Female
4.5/5
Male
N/A
Farm Boy Product Quality Score by Ethnicity
Farm Boy's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Farm Boy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Farm Boy Pricing
Farm Boy ROI & Value For Money
3.7/5
Farm Boy has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Farm Boy ROI
Farm Boy's ROI score was rated highest by Female customers.
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Ranked Farm Boy ROI the Highest
Farm Boy ROI Score by Gender
Farm Boy's ROI score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Farm Boy.
Female
4.5/5
Male
N/A
Farm Boy ROI Score by Ethnicity
Farm Boy's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Farm Boy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Farm Boy Customer Satisfaction (CSAT)
Farm Boy Customer Satisfaction (CSAT) Score
77 / 100
Farm Boy has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
46%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Farm Boy Customer Satisfaction
Farm Boy's Customer Satisfaction score was rated highest by Female customers.
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Ranked Farm Boy Customer Satisfaction the Highest
Farm Boy Customer Satisfaction Score by Gender
Farm Boy's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Farm Boy.
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Farm Boy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Farm Boy's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Farm Boy.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Farm Boy Customer Service
3.9/5
Farm Boy has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Farm Boy's Customer Service
Address
1427 Ogilvie Road, Ottawa, K1J 8M7
Website
www.farmboy.ca
Quick Insights into Farm Boy Customer Service
Farm Boy's Customer Service score was rated highest by Female customers.
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Ranked Farm Boy Customer Service the Highest
Farm Boy Customer Service Score by Gender
Farm Boy's Customer Service score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Farm Boy Customer Service Score by Ethnicity
Farm Boy's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Farm Boy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Farm Boy as an Employer
Consumer vs. Employees
Farm Boy scored a 7 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Farm Boy would recommend the brand to a friend. ENPS measures how likely Farm Boy employees would recommend working at Farm Boy to a friend.
Net Promoter Score
7
NPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 7% | Promoters |
|---|---|
| 20% | Passive |
| 73% | Detractors |
