64
NPS
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Farm Credit Services of America
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About Farm Credit Services of America's Brand
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Farm Credit Services of America NPS
Farm Credit Services of America's Net Promoter Score (NPS) is a 64 with 73% Promoters, 18% Passives, and 9% Detractors. Net Promoter Score tracks whether Farm Credit Services of America's customers would recommend using the product based on a scale of -100 to 100.
Farm Credit Services of America Overall NPS
| 73% | Promoters |
|---|---|
| 18% | Passives |
| 9% | Detractors |
Farm Credit Services of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 66 | Jan 2021 | 66 |
Aug 2021 50 | Aug 2021 | 50 |
Oct 2021 60 | Oct 2021 | 60 |
Dec 2021 34 | Dec 2021 | 34 |
Apr 2022 43 | Apr 2022 | 43 |
May 2022 50 | May 2022 | 50 |
Aug 2023 55 | Aug 2023 | 55 |
Jan 2024 60 | Jan 2024 | 60 |
Mar 2026 63 | Mar 2026 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Farm Credit Services of America Customer Reviews
Out of the 2 Farm Credit Services of America customer reviews 1 was positive and 1 was constructive. Farm Credit Services of America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Farm Credit Services of America Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Farm Credit Services of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Farm Credit Services of America Product Quality
3.7/5
Farm Credit Services of America has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Farm Credit Services of America Product Information
Farm Credit Services of America’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.fcsamerica.com
Farm Credit Services of America Pricing
Farm Credit Services of America ROI & Value For Money
3.9/5
Farm Credit Services of America has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Farm Credit Services of America Customer Satisfaction (CSAT)
Farm Credit Services of America Customer Satisfaction (CSAT) Score
72 / 100
Farm Credit Services of America has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Farm Credit Services of America Customer Service
4/5
Farm Credit Services of America has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Farm Credit Services of America's Customer Service
Website
http://www.fcsamerica.com
Farm Credit Services of America as an Employer
3.7/5
Farm Credit Services of America has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Farm Credit Services of America
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Farm Credit Services of America scored a 64 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Farm Credit Services of America would recommend the brand to a friend. ENPS measures how likely Farm Credit Services of America employees would recommend working at Farm Credit Services of America to a friend.
Net Promoter Score
64
NPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
