-50
NPS
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Farmacias Benavides
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About Farmacias Benavides' Brand
Farmacias Benavides S.A. de C.V. is a Mexican drugstore chain
Brand at a Glance
47%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Farmacias Benavides NPS
Farmacias Benavides's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Farmacias Benavides's customers would recommend using the product based on a scale of -100 to 100.
Farmacias Benavides Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Farmacias Benavides NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Jul 2023 -50 | Jul 2023 | -50 |
Nov 2024 -60 | Nov 2024 | -60 |
Nov 2025 -50 | Nov 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Farmacias Benavides NPS by Gender
Farmacias Benavides's NPS was rated -100 by Male customers on Comparably.
Male
-100
Farmacias Benavides's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Farmacias Benavides's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Farmacias Benavides Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Farmacias Benavides users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Farmacias Benavides Customer Loyalty Score by Gender
Farmacias Benavides's Customer Loyalty score was rated 10 by Male customers on Comparably.
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Male
10%
Yes
Female
N/A
Yes
Farmacias Benavides Product Quality
2.8/5
Farmacias Benavides has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Farmacias Benavides Product Information
Farmacias Benavides’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into Farmacias Benavides Product Quality
Farmacias Benavides's Product Quality score was rated highest by Male customers.
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Ranked Farmacias Benavides Product Quality the Highest
Farmacias Benavides Product Quality Score by Gender
Farmacias Benavides's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Farmacias Benavides.
Male
1.6/5
Female
N/A
Farmacias Benavides Pricing
Farmacias Benavides ROI & Value For Money
2.5/5
Farmacias Benavides has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Farmacias Benavides ROI
Farmacias Benavides's ROI score was rated highest by Male customers.
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Ranked Farmacias Benavides ROI the Highest
Farmacias Benavides ROI Score by Gender
Farmacias Benavides's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Farmacias Benavides Customer Satisfaction (CSAT)
Farmacias Benavides Customer Satisfaction (CSAT) Score
50 / 100
Farmacias Benavides has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Farmacias Benavides Customer Satisfaction
Farmacias Benavides's Customer Satisfaction score was rated highest by Male customers.
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Ranked Farmacias Benavides Customer Satisfaction the Highest
Farmacias Benavides Customer Satisfaction Score by Gender
Farmacias Benavides's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Farmacias Benavides.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Farmacias Benavides Customer Service
2.2/5
Farmacias Benavides has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Farmacias Benavides's Customer Service
Website
http://www.benavides.com.mx/sitio/
Phone Number
+52 33 3122 7149
Quick Insights into Farmacias Benavides Customer Service
Farmacias Benavides's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Farmacias Benavides' Customer Service score.
Ranked Farmacias Benavides Customer Service the Highest
Farmacias Benavides Customer Service Score by Gender
Farmacias Benavides's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Farmacias Benavides.
Male
1.5/5
Female
N/A
Farmacias Benavides as an Employer
Consumer vs. Employees
Farmacias Benavides scored a -50 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Farmacias Benavides would recommend the brand to a friend. ENPS measures how likely Farmacias Benavides employees would recommend working at Farmacias Benavides to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
