-19
NPS
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Fashionphile
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About Fashionphile's Brand
FASHIONPHILE is the ultra-luxury recommerce leader, focusing on high-quality and exclusive ultra-luxury brands, specifically, handbags and accessories, including watches, jewelry, and shoes. Excelling in first-class digital and omnichannel experiences, as well as luxury in-person services. Our innovative retail partnership with Neiman Marcus has accelerated the luxury lifecycle to a velocity unparalleled anywhere else in the world, bridging the primary and secondary market through FASHIONPHILE's innovative recommerce technology, proprietary pricing algorithm, and pioneering authentication platform.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.1/5
Customer Service
Fashionphile NPS
Fashionphile's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Fashionphile's customers would recommend using the product based on a scale of -100 to 100.
Fashionphile Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Fashionphile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
Aug 2022 -50 | Aug 2022 | -50 |
Nov 2022 -33 | Nov 2022 | -33 |
Aug 2023 -15 | Aug 2023 | -15 |
Jan 2024 -25 | Jan 2024 | -25 |
Apr 2024 -33 | Apr 2024 | -33 |
Jun 2024 -20 | Jun 2024 | -20 |
Jun 2025 -18 | Jun 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fashionphile NPS by Gender
Fashionphile's NPS was rated -34 by Female customers on Comparably.
Female
-34
Fashionphile's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Fashionphile's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Fashionphile Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Fashionphile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fashionphile Customer Loyalty Score by Gender
Fashionphile's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fashionphile.
Female
70%
Yes
Male
N/A
Yes
Fashionphile Product Quality
3.7/5
Fashionphile has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fashionphile's overall Product Quality score rated by its users and customers.
Fashionphile Product Information
Fashionphile’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.fashionphile.com
- Company Size
- 201-500 Employees
Industry
Fashion and Beauty
Quick Insights into Fashionphile Product Quality
Fashionphile's Product Quality score was rated highest by Female customers.
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Ranked Fashionphile Product Quality the Highest
Fashionphile Product Quality Score by Gender
Fashionphile's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fashionphile.
Female
3.5/5
Male
N/A
Fashionphile Pricing
Fashionphile ROI & Value For Money
3.6/5
Fashionphile has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Fashionphile ROI
Fashionphile's ROI score was rated highest by Female customers.
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Ranked Fashionphile ROI the Highest
Fashionphile ROI Score by Gender
Fashionphile's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Fashionphile Customer Satisfaction (CSAT)
Fashionphile Customer Satisfaction (CSAT) Score
63 / 100
Fashionphile has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fashionphile Customer Satisfaction
Fashionphile's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Fashionphile's Customer Satisfaction.
Ranked Fashionphile Customer Satisfaction the Highest
Fashionphile Customer Satisfaction Score by Gender
Fashionphile's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fashionphile.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Fashionphile Customer Service
3.1/5
Fashionphile has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Fashionphile's Customer Service
Address
6359 Paseo Del Lago, Carlsbad, CA 92011
Website
http://www.fashionphile.com
Phone Number
(844) 619-8902
Quick Insights into Fashionphile Customer Service
Fashionphile's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Fashionphile's Customer Service score.
Ranked Fashionphile Customer Service the Highest
Fashionphile Customer Service Score by Gender
Fashionphile's Customer Service score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fashionphile.
Female
2/5
Male
N/A
Fashionphile as an Employer
2.5/5
Fashionphile has a 2.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Fashionphile scored a -19 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Fashionphile would recommend the brand to a friend. ENPS measures how likely Fashionphile employees would recommend working at Fashionphile to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
