100
NPS
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Brand Page
Fastcase
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About Fastcase's Brand
Fastcase is a comprehensive legal intelligence company, founded in 1999 and based in Washington, D.C. Partnering with the bar associations of all 50 states and the District of Columbia, Fastcase serves more than 1.1 million lawyers from around the world. The company provides an innovative research suite of primary law, dockets, treatises, legal blogs, analytics, workflow tools, and legal news. For more information about Fastcase’ smarter legal tools, visit the company on Twitter at @Fastcase or visit www.fastcase.com.
Brand at a Glance
5/5
Product Quality
Fastcase NPS
Fastcase's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fastcase's customers would recommend using the product based on a scale of -100 to 100.
Fastcase Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fastcase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fastcase Product Quality
5/5
Fastcase has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Fastcase Product Information
Fastcase’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.fastcase.com
- Company Size
- 51-200 Employees
Industry
Legal
Consumer vs. Employees
Fastcase scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Fastcase would recommend the brand to a friend. ENPS measures how likely Fastcase employees would recommend working at Fastcase to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
