-90
NPS
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FastMed
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About FastMed's Brand
FastMed Urgent Care has more than 100 walk-in locations throughout Arizona, North Carolina, and Texas.
Brand at a Glance
33%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
FastMed NPS
FastMed's Net Promoter Score (NPS) is a -90 with 5% Promoters, 0% Passives, and 95% Detractors. Net Promoter Score tracks whether FastMed's customers would recommend using the product based on a scale of -100 to 100.
FastMed Overall NPS
| 5% | Promoters |
|---|---|
| 0% | Passives |
| 95% | Detractors |
FastMed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -71 | Mar 2024 | -71 |
Apr 2024 -75 | Apr 2024 | -75 |
May 2024 -77 | May 2024 | -77 |
Jul 2024 -80 | Jul 2024 | -80 |
Sep 2024 -81 | Sep 2024 | -81 |
Oct 2024 -83 | Oct 2024 | -83 |
Jan 2025 -85 | Jan 2025 | -85 |
Feb 2025 -85 | Feb 2025 | -85 |
Mar 2025 -89 | Mar 2025 | -89 |
Apr 2025 -89 | Apr 2025 | -89 |
May 2025 -89 | May 2025 | -89 |
Sep 2025 -90 | Sep 2025 | -90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FastMed NPS by Gender
FastMed's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
FastMed's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
FastMed's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
FastMed NPS by Ethnicity
FastMed's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
FastMed NPS by Usage
FastMed's NPS was rated -100 points by customers who have used FastMed's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
FastMed Customer Reviews
Out of the 5 FastMed customer reviews 0 were positive and 5 were constructive. FastMed customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
FastMed Customer Loyalty
33%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
33% of FastMed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FastMed Customer Loyalty Score by Gender
Female customers rated FastMed's Customer Loyalty score 15% higher than Male customers.
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Male
10%
Yes
Female
25%
Yes
FastMed Customer Loyalty Score by Ethnicity
FastMed's Customer Loyalty score was rated 23% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FastMed.
23
out of 100
Caucasian
FastMed Customer Loyalty Score by Usage
FastMed's Customer Loyalty score was rated 10% by customers who have used FastMed's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FastMed Customer Loyalty Score by Industry
FastMed's Customer Loyalty score was rated 10% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FastMed Product Quality
1.5/5
FastMed has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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FastMed Product Information
FastMed’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated FastMed's product the highest.
- Website
- http://www.fastmed.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into FastMed Product Quality
FastMed's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked FastMed Product Quality the Highest
Ranked FastMed Product Quality the Lowest
FastMed Product Quality Score by Gender
FastMed's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FastMed.
Male
1.5/5
Female
1.5/5
FastMed Product Quality Score by Ethnicity
FastMed's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FastMed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
FastMed Product Quality Score by Usage
FastMed's Product Quality score was rated 1.5 stars by customers who have used FastMed's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FastMed Product Quality Score by Industry
FastMed's Product Quality score was rated 1.5 stars by Education industry customers.
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FastMed Pricing
FastMed ROI & Value For Money
1.5/5
FastMed has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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FastMed Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into FastMed ROI
FastMed's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked FastMed's ROI score.
Ranked FastMed ROI the Highest
Ranked FastMed ROI the Lowest
FastMed ROI Score by Gender
FastMed's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FastMed.
Male
1.5/5
Female
1.5/5
FastMed ROI Score by Ethnicity
FastMed's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FastMed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
FastMed ROI Score by Usage
FastMed's ROI score was rated 1.5 stars by customers who have used FastMed's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FastMed ROI Score by Industry
FastMed's ROI score was rated 1.5 stars by Education industry customers.
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FastMed Customer Satisfaction (CSAT)
FastMed Customer Satisfaction (CSAT) Score
11 / 100
FastMed has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FastMed Customer Satisfaction
FastMed's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked FastMed's Customer Satisfaction.
Ranked FastMed Customer Satisfaction the Highest
Ranked FastMed Customer Satisfaction the Lowest
FastMed Customer Satisfaction Score by Gender
FastMed's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FastMed.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
FastMed Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FastMed's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FastMed.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
FastMed Customer Satisfaction Score by Usage
FastMed's Customer Satisfaction score was rated 0 points by customers who have used FastMed's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
FastMed Customer Satisfaction Score by Industry
FastMed's Customer Satisfaction score was rated 0 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "FastMed Customer Satisfaction Score by Industry",
"text": "FastMed's Customer Satisfaction score was rated 0 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "FastMed's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}FastMed Customer Service
1.5/5
FastMed has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FastMed's overall Customer Service score rated by its users and customers.
About FastMed's Customer Service
Address
890 W Elliot Road, Suite 102, Gilbert, AZ 85233
Website
http://www.fastmed.com/
Phone Number
(480)545-2787
Quick Insights into FastMed Customer Service
FastMed's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked FastMed's Customer Service score.
Ranked FastMed Customer Service the Highest
Ranked FastMed Customer Service the Lowest
FastMed Customer Service Score by Gender
FastMed's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FastMed.
Male
1.5/5
Female
1.5/5
FastMed Customer Service Score by Ethnicity
FastMed's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FastMed.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
FastMed Customer Service Score by Usage
FastMed's Customer Service score was rated 1.5 stars by customers who have used FastMed's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FastMed Customer Service Score by Industry
FastMed's Customer Service score was rated 1.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
FastMed as an Employer
2.5/5
FastMed has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
FastMed scored a -90 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of FastMed would recommend the brand to a friend. ENPS measures how likely FastMed employees would recommend working at FastMed to a friend.
Net Promoter Score
-90
NPS Score
| 5% | Promoters |
|---|---|
| 0% | Passive |
| 95% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 31% | Promoters |
|---|---|
| 11% | Passive |
| 58% | Detractors |
