-42
NPS
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Fat Face
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About Fat Face's Brand
Retailer of lifestyle clothing and accessories. The company designs and sells clothing, footwear and accessories for men, women and children. It sells its clothing via its website, as well as a chain of more than 200 stores in the U.K. and Ireland.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Fat Face NPS
Fat Face's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Fat Face's customers would recommend using the product based on a scale of -100 to 100.
Fat Face Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Fat Face NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2021 -33 | Nov 2021 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
Oct 2022 -20 | Oct 2022 | -20 |
Oct 2023 -43 | Oct 2023 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fat Face Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Fat Face users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fat Face Product Quality
3.8/5
Fat Face has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fat Face's overall Product Quality score rated by its users and customers.
Fat Face Product Information
Fat Face’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.fatface.com
- Company Size
- 1,001-5,000 Employees
Fat Face Pricing
Fat Face ROI & Value For Money
3.1/5
Fat Face has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Fat Face's overall ROI score rated by its users and customers.
Fat Face Customer Satisfaction (CSAT)
Fat Face Customer Satisfaction (CSAT) Score
100 / 100
Fat Face has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fat Face Customer Service
3.5/5
Fat Face has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fat Face's overall Customer Service score rated by its users and customers.
About Fat Face's Customer Service
Address
Unit 3 Ridgeway, Hampshire, PO9 1QJ Bahamas
Website
www.fatface.com
Phone Number
4
