-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FATbit Technologies
Marketing or Exec? Claim Your Free Account
About FATbit Technologies' Brand
FATbit Technologies is offering numerous web-based solutions under one roof.
Brand at a Glance
83%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
FATbit Technologies NPS
FATbit Technologies's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether FATbit Technologies's customers would recommend using the product based on a scale of -100 to 100.
FATbit Technologies Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
FATbit Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Nov 2023 -50 | Nov 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FATbit Technologies Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of FATbit Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FATbit Technologies Product Quality
2.6/5
FATbit Technologies has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock FATbit Technologies' overall Product Quality score rated by its users and customers.
FATbit Technologies Product Information
FATbit Technologies’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.fatbit.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Productivity
FATbit Technologies Pricing
FATbit Technologies ROI & Value For Money
2.3/5
FATbit Technologies has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock FATbit Technologies' overall ROI score rated by its users and customers.
FATbit Technologies Customer Satisfaction (CSAT)
FATbit Technologies Customer Satisfaction (CSAT) Score
25 / 100
FATbit Technologies has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
75%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FATbit Technologies Customer Service
2.5/5
FATbit Technologies has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FATbit Technologies' overall Customer Service score rated by its users and customers.
About FATbit Technologies's Customer Service
Address
Plot 268, Sector 82, JLPL Industrial Area, 140308 India
Website
http://www.fatbit.com
Phone Number
09555596666
FATbit Technologies's Social Links
FATbit Technologies as an Employer
4.6/5
FATbit Technologies has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FATbit Technologies scored a -50 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of FATbit Technologies would recommend the brand to a friend. ENPS measures how likely FATbit Technologies employees would recommend working at FATbit Technologies to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 85% | Promoters |
|---|---|
| 10% | Passive |
| 5% | Detractors |
