95
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Fathom
Marketing or Exec? Claim Your Free Account
About Fathom's Brand
FATHOM are transforming the water utility paradigm by unleashing the power of data.
Brand at a Glance
3.9/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Fathom NPS
Fathom's Net Promoter Score (NPS) is a 95 with 96% Promoters, 3% Passives, and 1% Detractors. Net Promoter Score tracks whether Fathom's customers would recommend using the product based on a scale of -100 to 100.
Fathom Overall NPS
| 96% | Promoters |
|---|---|
| 3% | Passives |
| 1% | Detractors |
Fathom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 96 | Aug 2020 | 96 |
Apr 2023 93 | Apr 2023 | 93 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fathom Product Quality
3.9/5
Fathom has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Fathom's overall Product Quality score rated by its users and customers.
Fathom Product Information
Fathom serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Fathom supports Web devices and offers products for small and medium sized businesses.
Fathom’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://fathomhq.com
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Business Performance Management Software
Dashboard Software
Business Intelligence (BI) Software
Financial Reporting Software
Fathom Pricing
Fathom ROI & Value For Money
4.1/5
Fathom has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Fathom's overall ROI score rated by its users and customers.
Fathom Pricing Plans
Fathom has a pricing structure that accommodates small and medium businesses. Starting from $39/month, Fathom uses a subscription model and offers the following: Four levels of subscription plan are available:, Single - $39 per month, 1 company, and Bronze - $145 per month, 5 companies ($29 per company per month).
Who Uses Fathom?
Small Businesses
Medium Businesses
Fathom Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fathom Customer Service
5/5
Fathom has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fathom's overall Customer Service score rated by its users and customers.
About Fathom's Customer Service
Address
21410 N 19th Ave #201, Phoenix, AZ
Website
http://fathomhq.com
Phone Number
1(855) 328-4661
Fathom as an Employer
2.5/5
Fathom has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Fathom scored a 95 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Fathom would recommend the brand to a friend. ENPS measures how likely Fathom employees would recommend working at Fathom to a friend.
Net Promoter Score
95
NPS Score
| 96% | Promoters |
|---|---|
| 3% | Passive |
| 1% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
