92
NPS
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Fattmerchant
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About Fattmerchant's Brand
Fattmerchant gives you direct access to the interchange rate that Visa, MasterCard, and Amex charge.
Brand at a Glance
4.3/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Fattmerchant NPS
Fattmerchant's Net Promoter Score (NPS) is a 92 with 96% Promoters, 0% Passives, and 4% Detractors. Net Promoter Score tracks whether Fattmerchant's customers would recommend using the product based on a scale of -100 to 100.
Fattmerchant Overall NPS
| 96% | Promoters |
|---|---|
| 0% | Passives |
| 4% | Detractors |
Fattmerchant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 92 | Aug 2020 | 92 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fattmerchant Product Quality
4.3/5
Fattmerchant has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Fattmerchant Product Information
Fattmerchant serves markets in the United States. Fattmerchant supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Fattmerchant’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.fattmerchant.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
FinTech
Small Business Services
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
Billing & Invoicing Software
Mobile Credit Card Processing Software
Fattmerchant Pricing
Fattmerchant ROI & Value For Money
4.4/5
Fattmerchant has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Fattmerchant's overall ROI score rated by its users and customers.
Fattmerchant Pricing Plans
Fattmerchant has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Fattmerchant uses a subscription model and offers the following: Fattmerchant Enterprise Platform (<$500k processed annually): $199 per month. For the users that are not ready to commit yet, Fattmerchant also offers a free trial.
Who Uses Fattmerchant?
Small Businesses
Medium Businesses
Large Enterprises
Fattmerchant Customer Service
5/5
Fattmerchant has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Fattmerchant's Customer Service
Address
25 Wall Street, Suite 1, Orlando, FL
Website
http://www.fattmerchant.com
Phone Number
(855) 550-3288
Consumer vs. Employees
Fattmerchant scored a 92 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Fattmerchant would recommend the brand to a friend. ENPS measures how likely Fattmerchant employees would recommend working at Fattmerchant to a friend.
Net Promoter Score
92
NPS Score
| 96% | Promoters |
|---|---|
| 0% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
