57
NPS
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Fauji Fertilizer
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About Fauji Fertilizer's Brand
Manufacturer and seller of fertilizers and chemicals. The company is engaged in manufacturing, purchasing and selling fertilizers and chemicals to its clients in Pakistan.
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Fauji Fertilizer NPS
Fauji Fertilizer's Net Promoter Score (NPS) is a 57 with 57% Promoters, 43% Passives, and 0% Detractors. Net Promoter Score tracks whether Fauji Fertilizer's customers would recommend using the product based on a scale of -100 to 100.
Fauji Fertilizer Overall NPS
| 57% | Promoters |
|---|---|
| 43% | Passives |
| 0% | Detractors |
Fauji Fertilizer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Aug 2022 60 | Aug 2022 | 60 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2024 57 | Jan 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fauji Fertilizer NPS by Gender
Fauji Fertilizer's NPS was rated 67 by Male customers on Comparably.
Male
67
Fauji Fertilizer's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Fauji Fertilizer's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fauji Fertilizer NPS by Ethnicity
Fauji Fertilizer's NPS was rated 75 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Fauji Fertilizer NPS by Age
Fauji Fertilizer's NPS was rated 80 points by customers ages 18-25 on Comparably.
Fauji Fertilizer Customer Reviews
Out of the 2 Fauji Fertilizer customer reviews 2 were positive and 0 were constructive. Fauji Fertilizer customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fauji Fertilizer Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Fauji Fertilizer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fauji Fertilizer Customer Loyalty Score by Gender
Fauji Fertilizer's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fauji Fertilizer.
Male
100%
Yes
Female
N/A
Yes
Fauji Fertilizer Customer Loyalty Score by Ethnicity
Fauji Fertilizer's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fauji Fertilizer.
100
out of 100
Asian or Pacific Islander
Fauji Fertilizer Customer Loyalty Score by Age
Fauji Fertilizer's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fauji Fertilizer.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Fauji Fertilizer Product Quality
4/5
Fauji Fertilizer has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Fauji Fertilizer Product Information
Fauji Fertilizer’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.ffc.com.pk
- Company Size
- 1,001-5,000 Employees
Quick Insights into Fauji Fertilizer Product Quality
Fauji Fertilizer's Product Quality score was rated highest by Male customers.
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Ranked Fauji Fertilizer Product Quality the Highest
Fauji Fertilizer Product Quality Score by Gender
Fauji Fertilizer's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fauji Fertilizer.
Male
4.6/5
Female
N/A
Fauji Fertilizer Product Quality Score by Ethnicity
Fauji Fertilizer's Product Quality score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fauji Fertilizer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Fauji Fertilizer Product Quality Score by Age
Fauji Fertilizer's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fauji Fertilizer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Fauji Fertilizer Pricing
Fauji Fertilizer ROI & Value For Money
3.8/5
Fauji Fertilizer has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Fauji Fertilizer ROI
Fauji Fertilizer's ROI score was rated highest by customers ages 18-25.
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Ranked Fauji Fertilizer ROI the Highest
Fauji Fertilizer ROI Score by Gender
Fauji Fertilizer's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fauji Fertilizer.
Male
4.1/5
Female
N/A
Fauji Fertilizer ROI Score by Ethnicity
Fauji Fertilizer's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fauji Fertilizer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Fauji Fertilizer ROI Score by Age
Fauji Fertilizer's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fauji Fertilizer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Fauji Fertilizer Customer Satisfaction (CSAT)
Fauji Fertilizer Customer Satisfaction (CSAT) Score
86 / 100
Fauji Fertilizer has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fauji Fertilizer Customer Satisfaction
Fauji Fertilizer's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Fauji Fertilizer's Customer Satisfaction.
Ranked Fauji Fertilizer Customer Satisfaction the Highest
Fauji Fertilizer Customer Satisfaction Score by Gender
Fauji Fertilizer's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fauji Fertilizer.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Fauji Fertilizer Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Fauji Fertilizer's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fauji Fertilizer.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Fauji Fertilizer Customer Satisfaction Score by Age
Fauji Fertilizer's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fauji Fertilizer.
0
20
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Fauji Fertilizer Customer Service
3.8/5
Fauji Fertilizer has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Fauji Fertilizer's Customer Service
Address
156-The Mall, Rawalpindi,
Website
www.ffc.com.pk
Phone Number
7
Quick Insights into Fauji Fertilizer Customer Service
Fauji Fertilizer's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Fauji Fertilizer's Customer Service score.
Ranked Fauji Fertilizer Customer Service the Highest
Fauji Fertilizer Customer Service Score by Gender
Fauji Fertilizer's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fauji Fertilizer.
Male
4.3/5
Female
N/A
Fauji Fertilizer Customer Service Score by Ethnicity
Fauji Fertilizer's Customer Service score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fauji Fertilizer.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Fauji Fertilizer Customer Service Score by Age
Fauji Fertilizer's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fauji Fertilizer.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Consumer vs. Employees
Fauji Fertilizer scored a 57 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Fauji Fertilizer would recommend the brand to a friend. ENPS measures how likely Fauji Fertilizer employees would recommend working at Fauji Fertilizer to a friend.
Net Promoter Score
57
NPS Score
| 57% | Promoters |
|---|---|
| 43% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
