0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Faysal Bank
Marketing or Exec? Claim Your Free Account
About Faysal Bank's Brand
Provider of banking product and services. The company provides saving accounts, loans, cards and other banking products and services to its clients in Pakistan.
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Faysal Bank NPS
Faysal Bank's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Faysal Bank's customers would recommend using the product based on a scale of -100 to 100.
Faysal Bank Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Faysal Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -20 | Jan 2023 | -20 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Faysal Bank NPS by Gender
Faysal Bank's NPS was rated -34 by Male customers on Comparably.
Male
-34
Faysal Bank's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Faysal Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Faysal Bank NPS by Usage
Faysal Bank's NPS was rated -100 points by customers who have used Faysal Bank's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Faysal Bank Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Faysal Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Faysal Bank Customer Loyalty Score by Gender
Faysal Bank's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Faysal Bank.
Male
100%
Yes
Female
N/A
Yes
Faysal Bank Customer Loyalty Score by Usage
Faysal Bank's Customer Loyalty score was rated 100% by customers who have used Faysal Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Faysal Bank Product Quality
3.4/5
Faysal Bank has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Faysal Bank's overall Product Quality score rated by its users and customers.
Faysal Bank Product Information
Faysal Bank’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.faysalbank.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Faysal Bank Product Quality
Faysal Bank's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Faysal Bank's Product Quality.
Ranked Faysal Bank Product Quality the Highest
Faysal Bank Product Quality Score by Gender
Faysal Bank's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Faysal Bank.
Male
2.6/5
Female
N/A
Faysal Bank Product Quality Score by Usage
Faysal Bank's Product Quality score was rated 1.8 stars by customers who have used Faysal Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Faysal Bank Pricing
Faysal Bank ROI & Value For Money
3.2/5
Faysal Bank has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Faysal Bank's overall ROI score rated by its users and customers.
Quick Insights into Faysal Bank ROI
Faysal Bank's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Faysal Bank's ROI score.
Ranked Faysal Bank ROI the Highest
Faysal Bank ROI Score by Gender
Faysal Bank's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Faysal Bank.
Male
2.8/5
Female
N/A
Faysal Bank ROI Score by Usage
Faysal Bank's ROI score was rated 1.8 stars by customers who have used Faysal Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Faysal Bank Customer Satisfaction (CSAT)
Faysal Bank Customer Satisfaction (CSAT) Score
50 / 100
Faysal Bank has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Faysal Bank Customer Satisfaction
Faysal Bank's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Faysal Bank's Customer Satisfaction.
Ranked Faysal Bank Customer Satisfaction the Highest
Faysal Bank Customer Satisfaction Score by Gender
Faysal Bank's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Faysal Bank.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Faysal Bank Customer Satisfaction Score by Usage
Faysal Bank's Customer Satisfaction score was rated 0 points by customers who have used Faysal Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Faysal Bank Customer Service
3.2/5
Faysal Bank has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Faysal Bank's overall Customer Service score rated by its users and customers.
About Faysal Bank's Customer Service
Address
Faysal House, Karachi, Virgin Islands (British)
Website
www.faysalbank.com
Phone Number
7
Quick Insights into Faysal Bank Customer Service
Faysal Bank's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Faysal Bank's Customer Service score.
Ranked Faysal Bank Customer Service the Highest
Faysal Bank Customer Service Score by Gender
Faysal Bank's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Faysal Bank.
Male
2.8/5
Female
N/A
Faysal Bank Customer Service Score by Usage
Faysal Bank's Customer Service score was rated 1.8 stars by customers who have used Faysal Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Faysal Bank as an Employer
Consumer vs. Employees
Faysal Bank scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Faysal Bank would recommend the brand to a friend. ENPS measures how likely Faysal Bank employees would recommend working at Faysal Bank to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
