100
NPS
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FCA Packaging
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About FCA Packaging's Brand
FCA offers a broad range of custom industrial packaging that includes wood, steel, corrugated and hybrid products
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
FCA Packaging NPS
FCA Packaging's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether FCA Packaging's customers would recommend using the product based on a scale of -100 to 100.
FCA Packaging Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
FCA Packaging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FCA Packaging Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FCA Packaging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FCA Packaging Product Quality
5/5
FCA Packaging has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCA Packaging's overall Product Quality score rated by its users and customers.
FCA Packaging Product Information
FCA Packaging’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://fcapackaging.com
- Company Size
- 201-500 Employees
FCA Packaging Pricing
FCA Packaging ROI & Value For Money
5/5
FCA Packaging has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCA Packaging's overall ROI score rated by its users and customers.
FCA Packaging Customer Satisfaction (CSAT)
FCA Packaging Customer Satisfaction (CSAT) Score
100 / 100
FCA Packaging has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FCA Packaging Customer Service
5/5
FCA Packaging has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCA Packaging's overall Customer Service score rated by its users and customers.
About FCA Packaging's Customer Service
Address
P.O. Box 758 7601 John Deere Parkway, Moline, IL
Website
http://fcapackaging.com
Phone Number
13097926245
FCA Packaging as an Employer
4.7/5
FCA Packaging has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FCA Packaging scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of FCA Packaging would recommend the brand to a friend. ENPS measures how likely FCA Packaging employees would recommend working at FCA Packaging to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
