-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FCM
Marketing or Exec? Claim Your Free Account
About FCM's Brand
FCM is a privately held full-service consulting firm.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
FCM NPS
FCM's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FCM's customers would recommend using the product based on a scale of -100 to 100.
FCM Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FCM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FCM Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of FCM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FCM Product Quality
1.5/5
FCM has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCM's overall Product Quality score rated by its users and customers.
FCM Product Information
FCM’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://thinkfcm.com
- Company Size
- 1-10 Employees
FCM Pricing
FCM ROI & Value For Money
1.5/5
FCM has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCM's overall ROI score rated by its users and customers.
FCM Customer Service
1.5/5
FCM has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCM's overall Customer Service score rated by its users and customers.
About FCM's Customer Service
Website
http://thinkfcm.com
Phone Number
15854153700
