-36
NPS
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FCm Travel Solutions
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About FCm Travel Solutions' Brand
Brand at a Glance
54%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
FCm Travel Solutions NPS
FCm Travel Solutions's Net Promoter Score (NPS) is a -36 with 29% Promoters, 6% Passives, and 65% Detractors. Net Promoter Score tracks whether FCm Travel Solutions's customers would recommend using the product based on a scale of -100 to 100.
FCm Travel Solutions Overall NPS
| 29% | Promoters |
|---|---|
| 6% | Passives |
| 65% | Detractors |
FCm Travel Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 66 | Sep 2021 | 66 |
Apr 2022 75 | Apr 2022 | 75 |
Jun 2022 40 | Jun 2022 | 40 |
Aug 2022 17 | Aug 2022 | 17 |
Jan 2023 -1 | Jan 2023 | -1 |
Jun 2023 -13 | Jun 2023 | -13 |
Nov 2023 -30 | Nov 2023 | -30 |
Apr 2024 -36 | Apr 2024 | -36 |
Jun 2024 -41 | Jun 2024 | -41 |
Aug 2024 -27 | Aug 2024 | -27 |
Oct 2024 -31 | Oct 2024 | -31 |
Aug 2025 -36 | Aug 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FCm Travel Solutions NPS by Gender
FCm Travel Solutions's NPS was rated -42 by Male customers on Comparably.
Male
-42
FCm Travel Solutions's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
N/A
FCm Travel Solutions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FCm Travel Solutions Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of FCm Travel Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FCm Travel Solutions Customer Loyalty Score by Gender
FCm Travel Solutions's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
FCm Travel Solutions Product Quality
2.2/5
FCm Travel Solutions has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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FCm Travel Solutions Product Information
FCm Travel Solutions’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.fcmtravel.co.uk/
Quick Insights into FCm Travel Solutions Product Quality
FCm Travel Solutions's Product Quality score was rated highest by Male customers.
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Ranked FCm Travel Solutions Product Quality the Highest
FCm Travel Solutions Product Quality Score by Gender
FCm Travel Solutions's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
FCm Travel Solutions Pricing
FCm Travel Solutions ROI & Value For Money
2/5
FCm Travel Solutions has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into FCm Travel Solutions ROI
FCm Travel Solutions's ROI score was rated highest by Male customers.
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Ranked FCm Travel Solutions ROI the Highest
FCm Travel Solutions ROI Score by Gender
FCm Travel Solutions's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
FCm Travel Solutions Customer Satisfaction (CSAT)
FCm Travel Solutions Customer Satisfaction (CSAT) Score
22 / 100
FCm Travel Solutions has an overall Customer Satisfaction score of 22 rated by its users and customers.
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Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FCm Travel Solutions Customer Satisfaction
FCm Travel Solutions's Customer Satisfaction score was rated highest by Male customers.
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Ranked FCm Travel Solutions Customer Satisfaction the Highest
FCm Travel Solutions Customer Satisfaction Score by Gender
FCm Travel Solutions's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
FCm Travel Solutions Customer Service
2.2/5
FCm Travel Solutions has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About FCm Travel Solutions's Customer Service
Website
http://www.fcmtravel.co.uk/
Quick Insights into FCm Travel Solutions Customer Service
FCm Travel Solutions's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked FCm Travel Solutions' Customer Service score.
Ranked FCm Travel Solutions Customer Service the Highest
FCm Travel Solutions Customer Service Score by Gender
FCm Travel Solutions's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FCm Travel Solutions.
Male
1.8/5
Female
N/A
FCm Travel Solutions as an Employer
3.0/5
FCm Travel Solutions has a 3.0/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
FCm Travel Solutions scored a -36 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of FCm Travel Solutions would recommend the brand to a friend. ENPS measures how likely FCm Travel Solutions employees would recommend working at FCm Travel Solutions to a friend.
Net Promoter Score
-36
NPS Score
| 29% | Promoters |
|---|---|
| 6% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 27% | Promoters |
|---|---|
| 46% | Passive |
| 27% | Detractors |
