100
NPS
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Brand Page
Feather
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About Feather's Brand
At Feather, our mission is to transform people’s relationship with material goods to create a healthier and happier planet.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Feather NPS
Feather's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Feather's customers would recommend using the product based on a scale of -100 to 100.
Feather Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Feather NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Feather Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Feather users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Feather Product Quality
1.5/5
Feather has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Feather's overall Product Quality score rated by its users and customers.
Feather Product Information
Feather’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.livefeather.com/
- Company Size
- 51-200 Employees
Industry
Furniture
Feather Pricing
Feather ROI & Value For Money
5/5
Feather has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Feather's overall ROI score rated by its users and customers.
Feather Customer Satisfaction (CSAT)
Feather Customer Satisfaction (CSAT) Score
100 / 100
Feather has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Feather Customer Service
5/5
Feather has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Feather's overall Customer Service score rated by its users and customers.
About Feather's Customer Service
Address
115 Grand Street, New York City, NY 10013
Website
https://www.livefeather.com/
Feather's Social Links
Consumer vs. Employees
Feather scored a 100 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Feather would recommend the brand to a friend. ENPS measures how likely Feather employees would recommend working at Feather to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
