61
NPS
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Featurespace
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About Featurespace's Brand
Featurespace is the world-leader in Adaptive Behavioural Analytics and creator of the ARIC™ platform for fraud and risk management.
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Featurespace NPS
Featurespace's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Featurespace's customers would recommend using the product based on a scale of -100 to 100.
Featurespace Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Featurespace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Jun 2022 60 | Jun 2022 | 60 |
Aug 2022 67 | Aug 2022 | 67 |
Sep 2022 71 | Sep 2022 | 71 |
Sep 2023 63 | Sep 2023 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Featurespace Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Featurespace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Featurespace Product Quality
4.1/5
Featurespace has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Featurespace's overall Product Quality score rated by its users and customers.
Featurespace Product Information
Featurespace’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
FinTech
Featurespace Pricing
Featurespace ROI & Value For Money
4.1/5
Featurespace has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Featurespace Customer Satisfaction (CSAT)
Featurespace Customer Satisfaction (CSAT) Score
86 / 100
Featurespace has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Featurespace Customer Service
4.2/5
Featurespace has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Featurespace's Customer Service
Address
140 Cambridge Science Park Rd, CB4 0GF United Kingdom
Website
https://www.featurespace.com/
Phone Number
+44 (0) 1223 345940
Featurespace's Social Links
Featurespace as an Employer
4.7/5
Featurespace has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Featurespace scored a 61 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Featurespace would recommend the brand to a friend. ENPS measures how likely Featurespace employees would recommend working at Featurespace to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 66% | Promoters |
|---|---|
| 27% | Passive |
| 7% | Detractors |
