50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Federal Aviation Administration
Marketing or Exec? Claim Your Free Account
About Federal Aviation Administration's Brand
Federal Aviation Administration is a developmental Air Traffic Control
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Federal Aviation Administration NPS
Federal Aviation Administration's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Federal Aviation Administration's customers would recommend using the product based on a scale of -100 to 100.
Federal Aviation Administration Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Federal Aviation Administration NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Nov 2023 50 | Nov 2023 | 50 |
Apr 2024 60 | Apr 2024 | 60 |
Oct 2024 50 | Oct 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federal Aviation Administration NPS by Age
Federal Aviation Administration's NPS was rated 67 points by customers ages 56-60 on Comparably.
Federal Aviation Administration Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Federal Aviation Administration users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Federal Aviation Administration Customer Loyalty Score by Age
Federal Aviation Administration's Customer Loyalty score was rated 70% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Federal Aviation Administration.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
Federal Aviation Administration Product Quality
3.9/5
Federal Aviation Administration has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Federal Aviation Administration's overall Product Quality score rated by its users and customers.
Federal Aviation Administration Product Information
Federal Aviation Administration’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.faa.gov
- Company Size
- 10,000+ Employees
Industry
Aerospace and Aviation
Quick Insights into Federal Aviation Administration Product Quality
Federal Aviation Administration's Product Quality score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Federal Aviation Administration's Product Quality.
Ranked Federal Aviation Administration Product Quality the Highest
Federal Aviation Administration Product Quality Score by Age
Federal Aviation Administration's Product Quality score was rated 4.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Federal Aviation Administration.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.6 | 56-60 | 4.6 |
Federal Aviation Administration Pricing
Federal Aviation Administration ROI & Value For Money
4.1/5
Federal Aviation Administration has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Federal Aviation Administration's overall ROI score rated by its users and customers.
Quick Insights into Federal Aviation Administration ROI
Federal Aviation Administration's ROI score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Federal Aviation Administration's ROI score.
Ranked Federal Aviation Administration ROI the Highest
Federal Aviation Administration ROI Score by Age
Federal Aviation Administration's ROI score was rated 4.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Federal Aviation Administration.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.6 | 56-60 | 4.6 |
Federal Aviation Administration Customer Satisfaction (CSAT)
Federal Aviation Administration Customer Satisfaction (CSAT) Score
67 / 100
Federal Aviation Administration has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Federal Aviation Administration Customer Satisfaction
Federal Aviation Administration's Customer Satisfaction score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Federal Aviation Administration's Customer Satisfaction.
Ranked Federal Aviation Administration Customer Satisfaction the Highest
Federal Aviation Administration Customer Satisfaction Score by Age
Federal Aviation Administration's Customer Satisfaction score was rated 100 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Federal Aviation Administration.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% |
Federal Aviation Administration Customer Service
4.2/5
Federal Aviation Administration has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Federal Aviation Administration's overall Customer Service score rated by its users and customers.
About Federal Aviation Administration's Customer Service
Address
800 Independence Avenue, SW, Washington, DC
Website
http://www.faa.gov
Phone Number
(405) 954-7956
Quick Insights into Federal Aviation Administration Customer Service
Federal Aviation Administration's Customer Service score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Federal Aviation Administration's Customer Service score.
Ranked Federal Aviation Administration Customer Service the Highest
Federal Aviation Administration Customer Service Score by Age
Federal Aviation Administration's Customer Service score was rated 4.8 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Federal Aviation Administration.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.8 | 56-60 | 4.8 |
Federal Aviation Administration as an Employer
Consumer vs. Employees
Federal Aviation Administration scored a 50 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Federal Aviation Administration would recommend the brand to a friend. ENPS measures how likely Federal Aviation Administration employees would recommend working at Federal Aviation Administration to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 62% | Promoters |
|---|---|
| 21% | Passive |
| 17% | Detractors |
