20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Federal Bureau of Prisons
Marketing or Exec? Claim Your Free Account
About Federal Bureau of Prisons' Brand
Federal Bureau of Prisons agency was provide more progressive and humane care for federal inmates, to professionalize the prison service.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Federal Bureau of Prisons NPS
Federal Bureau of Prisons's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Federal Bureau of Prisons's customers would recommend using the product based on a scale of -100 to 100.
Federal Bureau of Prisons Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Federal Bureau of Prisons NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
Apr 2024 33 | Apr 2024 | 33 |
Oct 2024 50 | Oct 2024 | 50 |
Oct 2025 20 | Oct 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federal Bureau of Prisons NPS by Usage
Federal Bureau of Prisons's NPS was rated 34 points by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Federal Bureau of Prisons Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Federal Bureau of Prisons users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Federal Bureau of Prisons Customer Loyalty Score by Usage
Federal Bureau of Prisons's Customer Loyalty score was rated 70% by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Federal Bureau of Prisons Product Quality
3.3/5
Federal Bureau of Prisons has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Federal Bureau of Prisons' overall Product Quality score rated by its users and customers.
Federal Bureau of Prisons Product Information
Federal Bureau of Prisons’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://bop.gov
- Company Size
- 10,000+ Employees
Industry
Tech
Social
Quick Insights into Federal Bureau of Prisons Product Quality
Federal Bureau of Prisons's Product Quality score was rated highest by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Federal Bureau of Prisons' Product Quality.
Ranked Federal Bureau of Prisons Product Quality the Highest
Federal Bureau of Prisons Product Quality Score by Usage
Federal Bureau of Prisons's Product Quality score was rated 3.5 stars by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Federal Bureau of Prisons Pricing
Federal Bureau of Prisons ROI & Value For Money
3.7/5
Federal Bureau of Prisons has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Federal Bureau of Prisons' overall ROI score rated by its users and customers.
Quick Insights into Federal Bureau of Prisons ROI
Federal Bureau of Prisons's ROI score was rated highest by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Federal Bureau of Prisons' ROI score.
Ranked Federal Bureau of Prisons ROI the Highest
Federal Bureau of Prisons ROI Score by Usage
Federal Bureau of Prisons's ROI score was rated 4.1 stars by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Federal Bureau of Prisons Customer Satisfaction (CSAT)
Federal Bureau of Prisons Customer Satisfaction (CSAT) Score
60 / 100
Federal Bureau of Prisons has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Federal Bureau of Prisons Customer Satisfaction
Federal Bureau of Prisons's Customer Satisfaction score was rated highest by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Federal Bureau of Prisons' Customer Satisfaction.
Ranked Federal Bureau of Prisons Customer Satisfaction the Highest
Federal Bureau of Prisons Customer Satisfaction Score by Usage
Federal Bureau of Prisons's Customer Satisfaction score was rated 67 points by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Federal Bureau of Prisons Customer Service
3.8/5
Federal Bureau of Prisons has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Federal Bureau of Prisons' overall Customer Service score rated by its users and customers.
About Federal Bureau of Prisons's Customer Service
Address
320 First St., NW, Washington, DC
Website
http://bop.gov
Phone Number
(202) 307-3198
Quick Insights into Federal Bureau of Prisons Customer Service
Federal Bureau of Prisons's Customer Service score was rated highest by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Federal Bureau of Prisons' Customer Service score.
Ranked Federal Bureau of Prisons Customer Service the Highest
Federal Bureau of Prisons Customer Service Score by Usage
Federal Bureau of Prisons's Customer Service score was rated 4.5 stars by customers who have used Federal Bureau of Prisons's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Federal Bureau of Prisons as an Employer
4.2/5
Federal Bureau of Prisons has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Federal Bureau of Prisons
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Federal Bureau of Prisons scored a 20 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Federal Bureau of Prisons would recommend the brand to a friend. ENPS measures how likely Federal Bureau of Prisons employees would recommend working at Federal Bureau of Prisons to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
