45
NPS
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Federal Government
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About Federal Government's Brand
Brand at a Glance
63%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Federal Government NPS
Federal Government's Net Promoter Score (NPS) is a 45 with 56% Promoters, 33% Passives, and 11% Detractors. Net Promoter Score tracks whether Federal Government's customers would recommend using the product based on a scale of -100 to 100.
Federal Government Overall NPS
| 56% | Promoters |
|---|---|
| 33% | Passives |
| 11% | Detractors |
Federal Government NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
Dec 2023 27 | Dec 2023 | 27 |
Apr 2024 38 | Apr 2024 | 38 |
May 2024 44 | May 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federal Government NPS by Gender
Federal Government's NPS was rated 34 by Female customers on Comparably.
Female
34
Federal Government's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Federal Government's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Federal Government NPS by Usage
Federal Government's NPS was rated 34 points by customers who have used Federal Government's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Federal Government Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Federal Government users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Federal Government Customer Loyalty Score by Gender
Federal Government's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Federal Government Customer Loyalty Score by Usage
Federal Government's Customer Loyalty score was rated 100% by customers who have used Federal Government's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Federal Government Product Quality
3.8/5
Federal Government has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Federal Government Product Information
Federal Government’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.brianflug.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Government & Legal
Quick Insights into Federal Government Product Quality
Federal Government's Product Quality score was rated highest by Female customers.
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Ranked Federal Government Product Quality the Highest
Federal Government Product Quality Score by Gender
Federal Government's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Federal Government.
Female
4.1/5
Male
N/A
Federal Government Product Quality Score by Usage
Federal Government's Product Quality score was rated 4.1 stars by customers who have used Federal Government's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Federal Government Pricing
Federal Government ROI & Value For Money
3.7/5
Federal Government has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Federal Government ROI
Federal Government's ROI score was rated highest by Female customers.
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Ranked Federal Government ROI the Highest
Federal Government ROI Score by Gender
Federal Government's ROI score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Federal Government.
Female
4.5/5
Male
N/A
Federal Government ROI Score by Usage
Federal Government's ROI score was rated 4.5 stars by customers who have used Federal Government's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Federal Government Customer Satisfaction (CSAT)
Federal Government Customer Satisfaction (CSAT) Score
72 / 100
Federal Government has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Federal Government Customer Service
3.7/5
Federal Government has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Federal Government's Customer Service
Website
http://www.brianflug.com
Quick Insights into Federal Government Customer Service
Federal Government's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Federal Government's Customer Service score.
Ranked Federal Government Customer Service the Highest
Federal Government Customer Service Score by Gender
Federal Government's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Federal Government.
Female
3.8/5
Male
N/A
Federal Government Customer Service Score by Usage
Federal Government's Customer Service score was rated 3.8 stars by customers who have used Federal Government's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Federal Government as an Employer
Consumer vs. Employees
Federal Government scored a 45 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Federal Government would recommend the brand to a friend. ENPS measures how likely Federal Government employees would recommend working at Federal Government to a friend.
Net Promoter Score
45
NPS Score
| 56% | Promoters |
|---|---|
| 33% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 39% | Promoters |
|---|---|
| 27% | Passive |
| 34% | Detractors |
