23
NPS
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Brand Page
Federal Reserve Bank of New York
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About Federal Reserve Bank of New York's Brand
At the New York Fed, our mission is to make the U.S. economy stronger and the financial system more stable for all segments of society. We do this by executing monetary policy, providing financial services, supervising banks and providing thought leadership on issues that impact the nation and communities we serve.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Federal Reserve Bank of New York NPS
Federal Reserve Bank of New York's Net Promoter Score (NPS) is a 23 with 52% Promoters, 19% Passives, and 29% Detractors. Net Promoter Score tracks whether Federal Reserve Bank of New York's customers would recommend using the product based on a scale of -100 to 100.
Federal Reserve Bank of New York Overall NPS
| 52% | Promoters |
|---|---|
| 19% | Passives |
| 29% | Detractors |
Federal Reserve Bank of New York NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 40 | Sep 2022 | 40 |
Nov 2022 45 | Nov 2022 | 45 |
Jan 2023 42 | Jan 2023 | 42 |
Feb 2023 46 | Feb 2023 | 46 |
Apr 2023 36 | Apr 2023 | 36 |
Jun 2023 27 | Jun 2023 | 27 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 28 | Oct 2023 | 28 |
Jan 2024 23 | Jan 2024 | 23 |
Nov 2024 16 | Nov 2024 | 16 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 24 | Apr 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federal Reserve Bank of New York NPS by Gender
Federal Reserve Bank of New York's NPS was rated 100 by Male customers on Comparably.
Male
100
Federal Reserve Bank of New York's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Federal Reserve Bank of New York's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Federal Reserve Bank of New York Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Federal Reserve Bank of New York users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Federal Reserve Bank of New York Customer Loyalty Score by Gender
Federal Reserve Bank of New York's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Federal Reserve Bank of New York.
Male
100%
Yes
Female
N/A
Yes
Federal Reserve Bank of New York Product Quality
3.9/5
Federal Reserve Bank of New York has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Federal Reserve Bank of New York Product Information
Federal Reserve Bank of New York’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://newyorkfed.org/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Federal Reserve Bank of New York Product Quality
Federal Reserve Bank of New York's Product Quality score was rated highest by Male customers.
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Ranked Federal Reserve Bank of New York Product Quality the Highest
Federal Reserve Bank of New York Product Quality Score by Gender
Federal Reserve Bank of New York's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Federal Reserve Bank of New York.
Male
5/5
Female
N/A
Federal Reserve Bank of New York Pricing
Federal Reserve Bank of New York ROI & Value For Money
4/5
Federal Reserve Bank of New York has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Federal Reserve Bank of New York ROI
Federal Reserve Bank of New York's ROI score was rated highest by Male customers.
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Ranked Federal Reserve Bank of New York ROI the Highest
Federal Reserve Bank of New York ROI Score by Gender
Federal Reserve Bank of New York's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Federal Reserve Bank of New York.
Male
5/5
Female
N/A
Federal Reserve Bank of New York Customer Satisfaction (CSAT)
Federal Reserve Bank of New York Customer Satisfaction (CSAT) Score
58 / 100
Federal Reserve Bank of New York has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
42%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Federal Reserve Bank of New York Customer Service
3.9/5
Federal Reserve Bank of New York has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Federal Reserve Bank of New York's Customer Service
Address
33 Liberty Street, New York City, NY 10045
Website
http://newyorkfed.org/
Phone Number
(212) 720-5000
Federal Reserve Bank of New York's Social Links
Quick Insights into Federal Reserve Bank of New York Customer Service
Federal Reserve Bank of New York's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Federal Reserve Bank of New York's Customer Service score.
Ranked Federal Reserve Bank of New York Customer Service the Highest
Federal Reserve Bank of New York Customer Service Score by Gender
Federal Reserve Bank of New York's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Federal Reserve Bank of New York.
Male
4.8/5
Female
N/A
Federal Reserve Bank of New York as an Employer
3.4/5
Federal Reserve Bank of New York has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
CEO of Federal Reserve Bank of New York
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Federal Reserve Bank of New York scored a 23 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Federal Reserve Bank of New York would recommend the brand to a friend. ENPS measures how likely Federal Reserve Bank of New York employees would recommend working at Federal Reserve Bank of New York to a friend.
Net Promoter Score
23
NPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 28% | Promoters |
|---|---|
| 41% | Passive |
| 31% | Detractors |
