-28
NPS
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Fenwick & West
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About Fenwick & West's Brand
Fenwick & West LLP provides legal advisory services focusing on high technology and life sciences industries.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.9/5
Customer Service
Fenwick & West NPS
Fenwick & West's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Fenwick & West's customers would recommend using the product based on a scale of -100 to 100.
Fenwick & West Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Fenwick & West NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2023 -33 | Mar 2023 | -33 |
Nov 2023 -50 | Nov 2023 | -50 |
Dec 2023 -20 | Dec 2023 | -20 |
Feb 2024 -33 | Feb 2024 | -33 |
Jun 2024 -29 | Jun 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fenwick & West Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Fenwick & West users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fenwick & West Product Quality
3.5/5
Fenwick & West has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fenwick & West's overall Product Quality score rated by its users and customers.
Fenwick & West Product Information
Fenwick & West’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.fenwick.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Small Business Services
Sports & Entertainment
Fenwick & West Pricing
Fenwick & West ROI & Value For Money
3.2/5
Fenwick & West has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Fenwick & West Customer Satisfaction (CSAT)
Fenwick & West Customer Satisfaction (CSAT) Score
60 / 100
Fenwick & West has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fenwick & West Customer Service
3.9/5
Fenwick & West has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Fenwick & West's Customer Service
Address
801 California Street, Mountain View, CA
Website
http://www.fenwick.com
Fenwick & West as an Employer
2.5/5
Fenwick & West has a 2.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Fenwick & West scored a -28 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Fenwick & West would recommend the brand to a friend. ENPS measures how likely Fenwick & West employees would recommend working at Fenwick & West to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
