100
NPS
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Feralloy Corporation
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About Feralloy Corporation's Brand
They are one of the country’s largest high-volume steel processing companies, delivering quality processed flat rolled steel.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Feralloy Corporation NPS
Feralloy Corporation's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Feralloy Corporation's customers would recommend using the product based on a scale of -100 to 100.
Feralloy Corporation Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Feralloy Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Feralloy Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Feralloy Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Feralloy Corporation Product Quality
5/5
Feralloy Corporation has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Feralloy Corporation's overall Product Quality score rated by its users and customers.
Feralloy Corporation Product Information
Feralloy Corporation’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.feralloy.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Feralloy Corporation Pricing
Feralloy Corporation ROI & Value For Money
5/5
Feralloy Corporation has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Feralloy Corporation's overall ROI score rated by its users and customers.
Feralloy Corporation Customer Satisfaction (CSAT)
Feralloy Corporation Customer Satisfaction (CSAT) Score
100 / 100
Feralloy Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Feralloy Corporation Customer Service
5/5
Feralloy Corporation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Feralloy Corporation's overall Customer Service score rated by its users and customers.
About Feralloy Corporation's Customer Service
Address
Chicago, IL
Website
http://www.feralloy.com/
Phone Number
17733801535
Feralloy Corporation as an Employer
Consumer vs. Employees
Feralloy Corporation scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Feralloy Corporation would recommend the brand to a friend. ENPS measures how likely Feralloy Corporation employees would recommend working at Feralloy Corporation to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
