-54
NPS
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Ferrellgas
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About Ferrellgas' Brand
For more than 70 years, Americans have relied on Ferrellgas for their home, business, agricultural, and fleet propane needs.
Brand at a Glance
87%
Customer Loyalty
2.4/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Ferrellgas NPS
Ferrellgas's Net Promoter Score (NPS) is a -54 with 20% Promoters, 6% Passives, and 74% Detractors. Net Promoter Score tracks whether Ferrellgas's customers would recommend using the product based on a scale of -100 to 100.
Ferrellgas Overall NPS
| 20% | Promoters |
|---|---|
| 6% | Passives |
| 74% | Detractors |
Ferrellgas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -61 | Oct 2023 | -61 |
Dec 2023 -63 | Dec 2023 | -63 |
Jan 2024 -63 | Jan 2024 | -63 |
Apr 2024 -61 | Apr 2024 | -61 |
Jun 2024 -63 | Jun 2024 | -63 |
Sep 2024 -63 | Sep 2024 | -63 |
Dec 2024 -55 | Dec 2024 | -55 |
Jan 2025 -55 | Jan 2025 | -55 |
Mar 2025 -51 | Mar 2025 | -51 |
Jan 2026 -52 | Jan 2026 | -52 |
Feb 2026 -54 | Feb 2026 | -54 |
Mar 2026 -54 | Mar 2026 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ferrellgas NPS by Gender
Female customers rated Ferrellgas's NPS 35 points higher than Male customers.
Male
-75
Ferrellgas's NPS was rated -75 by Male customers on Comparably.
8%
Promoters
9%
Passives
83%
Detractors
Female
-40
Ferrellgas's NPS was rated -40 by Female customers on Comparably.
30%
Promoters
0%
Passives
70%
Detractors
Ferrellgas NPS by Ethnicity
Ferrellgas's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -62 | Caucasian | -62 |
Other -60 | Other | -60 |
Ferrellgas NPS by Age
Ferrellgas's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Ferrellgas NPS by Usage
Ferrellgas's NPS was rated the highest by customers who have used Ferrellgas's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -56 | Over 10 Years | -56 |
Ferrellgas Customer Reviews
Out of the 8 Ferrellgas customer reviews 3 were positive and 5 were constructive. Ferrellgas customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ferrellgas Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Ferrellgas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ferrellgas Customer Loyalty Score by Gender
Female customers rated Ferrellgas's Customer Loyalty score 13% higher than Male customers.
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Male
78%
Yes
Female
91%
Yes
Ferrellgas Customer Loyalty Score by Ethnicity
Ferrellgas's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ferrellgas.
83
out of 100
Caucasian
82
out of 100
Other
Ferrellgas Customer Loyalty Score by Age
Ferrellgas's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
66+ 82% | 66+ | 82% |
Ferrellgas Customer Loyalty Score by Usage
Ferrellgas's Customer Loyalty score was rated the highest by customers who have used Ferrellgas's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ferrellgas Customer Loyalty Score by Industry
Ferrellgas's Customer Loyalty score was rated 100% by both Consumer Services and Education industry customers.
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Ferrellgas Product Quality
2.4/5
Ferrellgas has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Ferrellgas Product Information
Ferrellgas’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Ferrellgas's product the highest. Reviewers from the Education industry rated Ferrellgas the lowest at 2.3.
- Website
- http://ferrellgas.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into Ferrellgas Product Quality
Ferrellgas's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers ages 56-60.
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Ranked Ferrellgas Product Quality the Highest
Ranked Ferrellgas Product Quality the Lowest
Ferrellgas Product Quality Score by Gender
Female customers rated Ferrellgas's Product Quality score 0.5 stars higher than Male customers.
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Male
1.9/5
Female
2.4/5
Ferrellgas Product Quality Score by Ethnicity
Ferrellgas's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ferrellgas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.6 | Other | 1.6 |
Ferrellgas Product Quality Score by Age
Ferrellgas's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ferrellgas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 3.6 | 61-65 | 3.6 |
66+ 1.9 | 66+ | 1.9 |
Ferrellgas Product Quality Score by Usage
Ferrellgas's Product Quality score was rated the highest by customers who have used Ferrellgas's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ferrellgas Product Quality Score by Industry
Ferrellgas's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Education industry customers.
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Ferrellgas Pricing
Ferrellgas ROI & Value For Money
2.4/5
Ferrellgas has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Ferrellgas Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Education industry think that they had the lowest ROI from Ferrellgas.
Quick Insights into Ferrellgas ROI
Ferrellgas's ROI score was rated highest by customers from the Consumer Services industry, and rated lowest by customers ages 56-60.
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Ranked Ferrellgas ROI the Highest
Ranked Ferrellgas ROI the Lowest
Ferrellgas ROI Score by Gender
Female customers rated Ferrellgas's ROI score 0.7 stars higher than Male customers.
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Male
1.7/5
Female
2.4/5
Ferrellgas ROI Score by Ethnicity
Ferrellgas's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ferrellgas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.8 | Other | 1.8 |
Ferrellgas ROI Score by Age
Ferrellgas's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ferrellgas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 3.5 | 61-65 | 3.5 |
66+ 1.7 | 66+ | 1.7 |
Ferrellgas ROI Score by Usage
Ferrellgas's ROI score was rated the highest by customers who have used Ferrellgas's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ferrellgas ROI Score by Industry
Ferrellgas's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Education industry customers.
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Ferrellgas Customer Satisfaction (CSAT)
Ferrellgas Customer Satisfaction (CSAT) Score
32 / 100
Ferrellgas has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
15%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
15%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ferrellgas Customer Satisfaction
Ferrellgas's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers ages 56-60.
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Ranked Ferrellgas Customer Satisfaction the Highest
Ranked Ferrellgas Customer Satisfaction the Lowest
Ferrellgas Customer Satisfaction Score by Gender
Female customers rated Ferrellgas's Customer Satisfaction score 31 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ferrellgas.
9 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 73% |
40 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Ferrellgas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ferrellgas' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ferrellgas.
20 / 100
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
73%
CSAT according to Other
Ferrellgas' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ferrellgas.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Ferrellgas Customer Satisfaction Score by Age
Ferrellgas's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ferrellgas.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 75% | |||||||||||||||
| 66+ | 10% |
Ferrellgas Customer Satisfaction Score by Usage
Ferrellgas's Customer Satisfaction score was rated the highest by customers who have used Ferrellgas's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Ferrellgas Customer Satisfaction Score by Industry
Ferrellgas's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Ferrellgas Customer Satisfaction Score by Industry",
"text": "Ferrellgas's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Consumer Services",
"groupId": 514,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Ferrellgas's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ferrellgas's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Ferrellgas Customer Service
2.3/5
Ferrellgas has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Ferrellgas's Customer Service
Address
7500 College Blvd., Ste 1000, Overland Park, KS
Website
http://ferrellgas.com
Phone Number
913-661-1500
Quick Insights into Ferrellgas Customer Service
Ferrellgas's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers who have used Ferrellgas's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Ferrellgas' Customer Service score.
Ranked Ferrellgas Customer Service the Highest
Ranked Ferrellgas Customer Service the Lowest
Ferrellgas Customer Service Score by Gender
Female customers rated Ferrellgas's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ferrellgas.
Male
1.5/5
Female
2/5
Ferrellgas Customer Service Score by Ethnicity
Ferrellgas's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ferrellgas.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Ferrellgas Customer Service Score by Age
Ferrellgas's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ferrellgas.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 3.6 | 61-65 | 3.6 |
66+ 1.5 | 66+ | 1.5 |
Ferrellgas Customer Service Score by Usage
Ferrellgas's Customer Service score was rated the highest by customers who have used Ferrellgas's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ferrellgas Customer Service Score by Industry
Ferrellgas's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ferrellgas as an Employer
2.9/5
Ferrellgas has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Ferrellgas scored a -54 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Ferrellgas would recommend the brand to a friend. ENPS measures how likely Ferrellgas employees would recommend working at Ferrellgas to a friend.
Net Promoter Score
-54
NPS Score
| 20% | Promoters |
|---|---|
| 6% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 31% | Promoters |
|---|---|
| 20% | Passive |
| 49% | Detractors |
