-56
NPS
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Ferro Corporation
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About Ferro Corporation's Brand
Ferro Corporation (Ferro) is a producer of specialty materials and chemicals that are sold to a range of manufacturers
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Ferro Corporation NPS
Ferro Corporation's Net Promoter Score (NPS) is a -56 with 22% Promoters, 0% Passives, and 78% Detractors. Net Promoter Score tracks whether Ferro Corporation's customers would recommend using the product based on a scale of -100 to 100.
Ferro Corporation Overall NPS
| 22% | Promoters |
|---|---|
| 0% | Passives |
| 78% | Detractors |
Ferro Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Jul 2023 -71 | Jul 2023 | -71 |
Aug 2024 -75 | Aug 2024 | -75 |
Feb 2025 -55 | Feb 2025 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ferro Corporation NPS by Gender
Ferro Corporation's NPS was rated -34 by Male customers on Comparably.
Male
-34
Ferro Corporation's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Ferro Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ferro Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Ferro Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ferro Corporation Customer Loyalty Score by Gender
Ferro Corporation's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Ferro Corporation Product Quality
3.1/5
Ferro Corporation has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Ferro Corporation Product Information
Ferro Corporation’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://ferro.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Quick Insights into Ferro Corporation Product Quality
Ferro Corporation's Product Quality score was rated highest by Male customers.
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Ranked Ferro Corporation Product Quality the Highest
Ferro Corporation Product Quality Score by Gender
Ferro Corporation's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Ferro Corporation Pricing
Ferro Corporation ROI & Value For Money
3/5
Ferro Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Ferro Corporation ROI
Ferro Corporation's ROI score was rated highest by Male customers.
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Ranked Ferro Corporation ROI the Highest
Ferro Corporation ROI Score by Gender
Ferro Corporation's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Ferro Corporation Customer Satisfaction (CSAT)
Ferro Corporation Customer Satisfaction (CSAT) Score
40 / 100
Ferro Corporation has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ferro Corporation Customer Satisfaction
Ferro Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Ferro Corporation Customer Satisfaction the Highest
Ferro Corporation Customer Satisfaction Score by Gender
Ferro Corporation's Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Ferro Corporation Customer Service
3/5
Ferro Corporation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ferro Corporation's Customer Service
Address
6060 Parkland Boulevard, MAYFIELD HEIGHTS, Cleveland, OH
Website
http://ferro.com
Phone Number
7242283170
Quick Insights into Ferro Corporation Customer Service
Ferro Corporation's Customer Service score was rated highest by Male customers.
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Ranked Ferro Corporation Customer Service the Highest
Ferro Corporation Customer Service Score by Gender
Ferro Corporation's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ferro Corporation.
Male
2.5/5
Female
N/A
Ferro Corporation as an Employer
3.2/5
Ferro Corporation has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Ferro Corporation scored a -56 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Ferro Corporation would recommend the brand to a friend. ENPS measures how likely Ferro Corporation employees would recommend working at Ferro Corporation to a friend.
Net Promoter Score
-56
NPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
