-12
NPS
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Brand Page
Fetch
About Fetch's Brand
Fetch is a mobile shopping platform that rewards shoppers for buying the brands they love. The Fetch app gives users the easiest way to save on everyday purchases by simply scanning their receipt. For our brand partners, the platform allows them to understand a 360 degree view of shopping habits, and to meaningfully reward a customer's individual loyalty.
Brand at a Glance
86%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Fetch NPS
Fetch's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether Fetch's customers would recommend using the product based on a scale of -100 to 100.
Fetch Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
Fetch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 3 | May 2023 | 3 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 -3 | Nov 2023 | -3 |
Dec 2023 -7 | Dec 2023 | -7 |
Mar 2024 -7 | Mar 2024 | -7 |
May 2024 -5 | May 2024 | -5 |
Aug 2024 -7 | Aug 2024 | -7 |
Sep 2024 -9 | Sep 2024 | -9 |
Oct 2024 -12 | Oct 2024 | -12 |
Dec 2024 -9 | Dec 2024 | -9 |
Jan 2026 -11 | Jan 2026 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fetch NPS by Gender
Female customers rated Fetch's NPS 60 points higher than Male customers.
Male
-66
Fetch's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-6
Fetch's NPS was rated -6 by Female customers on Comparably.
47%
Promoters
0%
Passives
53%
Detractors
Fetch NPS by Ethnicity
Fetch's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Other -50 | Other | -50 |
Fetch NPS by Age
Fetch's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Fetch NPS by Usage
Fetch's NPS was rated the highest by customers who have used Fetch's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -16 | Less than 1 Year | -16 |
1 to 2 Years 14 | 1 to 2 Years | 14 |
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Fetch Customer Reviews
Out of the 8 Fetch customer reviews 6 were positive and 2 were constructive. Fetch customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Fetch Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Fetch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fetch Customer Loyalty Score by Gender
Female customers rated Fetch's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fetch.
Male
78%
Yes
Female
89%
Yes
Fetch Customer Loyalty Score by Ethnicity
Fetch's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fetch.
95
out of 100
Caucasian
70
out of 100
Hispanic or Latino
55
out of 100
Other
Fetch Customer Loyalty Score by Age
Fetch's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fetch.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 100% | 36-40 | 100% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Fetch Customer Loyalty Score by Usage
Fetch's Customer Loyalty score was rated the highest by customers who have used Fetch's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fetch Customer Loyalty Score by Industry
Fetch's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fetch Product Quality
2.6/5
Fetch has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Fetch's overall Product Quality score rated by its users and customers.
Fetch Product Information
Fetch’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fetch's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Fetch the lowest at 2.7.
- Website
- https://fetch.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Mobile App
SaaS
Quick Insights into Fetch Product Quality
Fetch's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Fetch's Product Quality.
Ranked Fetch Product Quality the Highest
Ranked Fetch Product Quality the Lowest
Fetch Product Quality Score by Gender
Female customers rated Fetch's Product Quality score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fetch.
Male
1.6/5
Female
2.6/5
Fetch Product Quality Score by Ethnicity
Fetch's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fetch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Other 1.6 | Other | 1.6 |
Fetch Product Quality Score by Age
Fetch's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fetch.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
36-40 2.6 | 36-40 | 2.6 |
51-55 2 | 51-55 | 2 |
56-60 3.5 | 56-60 | 3.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Fetch Product Quality Score by Usage
Fetch's Product Quality score was rated the highest by customers who have used Fetch's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fetch Product Quality Score by Industry
Fetch's Product Quality score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fetch Pricing
Fetch ROI & Value For Money
2.8/5
Fetch has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fetch's overall ROI score rated by its users and customers.
Fetch Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Fetch.
Quick Insights into Fetch ROI
Fetch's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Fetch's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Fetch's ROI score.
Ranked Fetch ROI the Highest
Ranked Fetch ROI the Lowest
Fetch ROI Score by Gender
Female customers rated Fetch's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fetch.
Male
2.1/5
Female
2.7/5
Fetch ROI Score by Ethnicity
Fetch's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fetch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Other 2.1 | Other | 2.1 |
Fetch ROI Score by Age
Fetch's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fetch.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
36-40 2.6 | 36-40 | 2.6 |
51-55 1.7 | 51-55 | 1.7 |
56-60 3.1 | 56-60 | 3.1 |
61-65 1.8 | 61-65 | 1.8 |
66+ 3.2 | 66+ | 3.2 |
Fetch ROI Score by Usage
Fetch's ROI score was rated the highest by customers who have used Fetch's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fetch ROI Score by Industry
Fetch's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fetch Customer Satisfaction (CSAT)
Fetch Customer Satisfaction (CSAT) Score
41 / 100
Fetch has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
5%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
7%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fetch Customer Satisfaction
Fetch's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Fetch's Customer Satisfaction.
Ranked Fetch Customer Satisfaction the Highest
Ranked Fetch Customer Satisfaction the Lowest
Fetch Customer Satisfaction Score by Gender
Female customers rated Fetch's Customer Satisfaction score 24 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fetch.
20 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
44 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 50% |
Fetch Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fetch's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fetch.
44 / 100
Very Satisfied
39%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
Fetch's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fetch.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Fetch's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fetch.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Fetch Customer Satisfaction Score by Age
Fetch's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fetch.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 36-40 | 66% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 50% |
Fetch Customer Satisfaction Score by Usage
Fetch's Customer Satisfaction score was rated the highest by customers who have used Fetch's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fetch Customer Satisfaction Score by Industry
Fetch's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Fetch Customer Satisfaction Score by Industry",
"text": "Fetch's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Fetch's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Fetch's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Fetch's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Fetch Customer Service
2.6/5
Fetch has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Fetch's overall Customer Service score rated by its users and customers.
About Fetch's Customer Service
Address
300 S Riverside Plaza, Chicago, IL 60661
Website
https://fetch.com/
Fetch's Social Links
Quick Insights into Fetch Customer Service
Fetch's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Fetch's Customer Service score.
Ranked Fetch Customer Service the Highest
Ranked Fetch Customer Service the Lowest
Fetch Customer Service Score by Gender
Female customers rated Fetch's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fetch.
Male
1.5/5
Female
2.5/5
Fetch Customer Service Score by Ethnicity
Fetch's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fetch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Other 1.6 | Other | 1.6 |
Fetch Customer Service Score by Age
Fetch's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fetch.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
36-40 2.5 | 36-40 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3.1 | 56-60 | 3.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Fetch Customer Service Score by Usage
Fetch's Customer Service score was rated the highest by customers who have used Fetch's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fetch Customer Service Score by Industry
Fetch's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Fetch as an Employer
4.9/5
Fetch has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fetch scored a -12 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Fetch would recommend the brand to a friend. ENPS measures how likely Fetch employees would recommend working at Fetch to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 73% | Promoters |
|---|---|
| 16% | Passive |
| 11% | Detractors |
