-47
NPS
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Brand Page
Fever
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About Fever's Brand
Fever is a mobile app and social discovery tool that provides a curated and personalized list of local events based on user preferences.
Brand at a Glance
49%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Fever NPS
Fever's Net Promoter Score (NPS) is a -47 with 24% Promoters, 5% Passives, and 71% Detractors. Net Promoter Score tracks whether Fever's customers would recommend using the product based on a scale of -100 to 100.
Fever Overall NPS
| 24% | Promoters |
|---|---|
| 5% | Passives |
| 71% | Detractors |
Fever NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 0 | Aug 2024 | 0 |
Oct 2024 -15 | Oct 2024 | -15 |
Dec 2024 -13 | Dec 2024 | -13 |
Feb 2025 -22 | Feb 2025 | -22 |
Mar 2025 -30 | Mar 2025 | -30 |
Apr 2025 -36 | Apr 2025 | -36 |
May 2025 -16 | May 2025 | -16 |
Jul 2025 -27 | Jul 2025 | -27 |
Aug 2025 -31 | Aug 2025 | -31 |
Sep 2025 -40 | Sep 2025 | -40 |
Nov 2025 -45 | Nov 2025 | -45 |
Jan 2026 -49 | Jan 2026 | -49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fever NPS by Gender
Fever's NPS was rated -14 by Female customers on Comparably.
Female
-14
Fever's NPS was rated -14 by Female customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Male
N/A
Fever's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Fever NPS by Ethnicity
Fever's NPS was rated 20 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 20 | Other | 20 |
Fever NPS by Usage
Fever's NPS was rated -34 points by customers who have used Fever's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Fever Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Fever users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fever Customer Loyalty Score by Gender
Fever's Customer Loyalty score was rated 49 by Female customers on Comparably.
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Female
49%
Yes
Male
N/A
Yes
Fever Customer Loyalty Score by Ethnicity
Fever's Customer Loyalty score was rated 64% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fever.
64
out of 100
Other
Fever Customer Loyalty Score by Usage
Fever's Customer Loyalty score was rated 55% by customers who have used Fever's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fever Product Quality
2.5/5
Fever has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Fever Product Information
Fever’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.feverup.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Media
Mobile App
SaaS
Social
Sports & Entertainment
Quick Insights into Fever Product Quality
Fever's Product Quality score was rated highest by Other customers.
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Ranked Fever Product Quality the Highest
Fever Product Quality Score by Gender
Fever's Product Quality score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fever.
Female
2.7/5
Male
N/A
Fever Product Quality Score by Ethnicity
Fever's Product Quality score was rated 3.2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fever.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.2 | Other | 3.2 |
Fever Product Quality Score by Usage
Fever's Product Quality score was rated 2.5 stars by customers who have used Fever's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fever Pricing
Fever ROI & Value For Money
2.2/5
Fever has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Fever ROI
Fever's ROI score was rated highest by Other customers.
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Ranked Fever ROI the Highest
Fever ROI Score by Gender
Fever's ROI score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fever.
Female
2.4/5
Male
N/A
Fever ROI Score by Ethnicity
Fever's ROI score was rated 2.9 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fever.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.9 | Other | 2.9 |
Fever ROI Score by Usage
Fever's ROI score was rated 2.1 stars by customers who have used Fever's products/services for Less than 1 Year.
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Fever Customer Satisfaction (CSAT)
Fever Customer Satisfaction (CSAT) Score
37 / 100
Fever has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
15%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fever Customer Satisfaction
Fever's Customer Satisfaction score was rated highest by Other customers.
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Ranked Fever Customer Satisfaction the Highest
Fever Customer Satisfaction Score by Gender
Fever's Customer Satisfaction score was rated 43 by Female customers on Comparably.
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43 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
Fever Customer Satisfaction Score by Ethnicity
CSAT according to Other
Fever's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fever.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Fever Customer Satisfaction Score by Usage
Fever's Customer Satisfaction score was rated 33 points by customers who have used Fever's products/services for Less than 1 Year.
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Fever Customer Service
2.5/5
Fever has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Fever's Customer Service
Address
241 Centre Street, Suite 7, New York City, NY
Website
http://www.feverup.com
Quick Insights into Fever Customer Service
Fever's Customer Service score was rated highest by Other customers.
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Ranked Fever Customer Service the Highest
Fever Customer Service Score by Gender
Fever's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fever.
Female
2.6/5
Male
N/A
Fever Customer Service Score by Ethnicity
Fever's Customer Service score was rated 3.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fever.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
Fever Customer Service Score by Usage
Fever's Customer Service score was rated 2.3 stars by customers who have used Fever's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fever as an Employer
Consumer vs. Employees
Fever scored a -47 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Fever would recommend the brand to a friend. ENPS measures how likely Fever employees would recommend working at Fever to a friend.
Net Promoter Score
-47
NPS Score
| 24% | Promoters |
|---|---|
| 5% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
