0
NPS
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ff Venture Capital
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About ff Venture Capital's Brand
ff Venture Capital (ffVC) is one of the best performing seed- and early-stage venture capital firms in the U.S., based in New York City.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
ff Venture Capital NPS
ff Venture Capital's Net Promoter Score (NPS) is a 0 with 20% Promoters, 60% Passives, and 20% Detractors. Net Promoter Score tracks whether ff Venture Capital's customers would recommend using the product based on a scale of -100 to 100.
ff Venture Capital Overall NPS
| 20% | Promoters |
|---|---|
| 60% | Passives |
| 20% | Detractors |
ff Venture Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ff Venture Capital Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ff Venture Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ff Venture Capital Product Quality
3.8/5
ff Venture Capital has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ff Venture Capital's overall Product Quality score rated by its users and customers.
ff Venture Capital Product Information
ff Venture Capital’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.ffvc.com
- Company Size
- 11-50 Employees
Industry
Venture Capital and Private Equity
ff Venture Capital Pricing
ff Venture Capital ROI & Value For Money
3.5/5
ff Venture Capital has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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ff Venture Capital Customer Satisfaction (CSAT)
ff Venture Capital Customer Satisfaction (CSAT) Score
33 / 100
ff Venture Capital has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ff Venture Capital Customer Service
3.5/5
ff Venture Capital has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ff Venture Capital's overall Customer Service score rated by its users and customers.
About ff Venture Capital's Customer Service
Address
989 Avenue of the Americas, 3rd Floor, New York City, NY 10018
Website
http://www.ffvc.com
Phone Number
44-2030-064-190
ff Venture Capital's Social Links
ff Venture Capital as an Employer
3.9/5
ff Venture Capital has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
ff Venture Capital scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of ff Venture Capital would recommend the brand to a friend. ENPS measures how likely ff Venture Capital employees would recommend working at ff Venture Capital to a friend.
Net Promoter Score
0
NPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
